Re: Don't feed the Photosmart C310 paper

I followed all the instructions, unplugged and repluged, tried to clean the rolls twice with water and a soft cloth, printed from the printer and, replaced all the ink cartridges and clean this area.  Tried different paper, but I'm at halfway through the paper that I had used before.  Paper is not damaged.

I saw where you gave someone else a factory reset.  Could help you me please?

Hi @PatriciaSW,

I can help you with your request to reset. I've moved your post from its original location, but see you tried everything suggested by DocCottle here: Photosmart C310 paper not feeding.

I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

Reset the printer: what you need to know

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Tags: HP Printers

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