Re formatted my Dell comes with Windows 7 Pro and when it starts its telling me I need to buy a ket, because mine does not work.

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  LadyRJB

  Hi lady,.

  Welcome to the Microsoft Community Forum.

  According to the description of problem I can understand that you have difficulties running windows in normal mode, to access the computer in mode normal, you have to enter the mode safe mode with networking, perform the clean boot by msconfig to access normal mode and all your icons on the desktop has a symbol of Firefox instead of having the symbol of the actual program. Don't worry, we'll guide you to get the problem resolved.

  This problem occurs mainly because of the malware infection. I suggest you follow the below mentioned methods and check if it solves the problem.

  Method 1

  Malware scanner

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Warning: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  Note: After running malware scan I suggest you to restart the computer, and follow method 2.

  Method 2

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  Let him follow me fixit myself article in the article below.

  http://support.Microsoft.com/kb/950505

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/322756/, How to back up and restore the registry in Windows.

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