Re: HP Officejet Pro 8600 Plus print but not scan

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• HP Officejet Pro 8600 more print but not scan

  I have an Officejet Pro 8600 and I use Windows 7 Ultimate (64 bit) and it print and copy but will not scan. I had a hell of a time trying to get this thing to scan - I even spent an hour and a half with HP technical support and they could not fix it and finally gave up and call me Micro$ oft said that it must be a windows problem (Windows is up to date, incidentally).

  I tried to open the scanner software and nothing happens when I click the icon - the loading icon flashes for a second, then only the mouse pointer. Nothing happens if I try to boot from all programs. Nothing happens if I try to scan to the computer of the other printer told me the failure of sweeping and that there could be reasons of severalpossible (unrelated, software used, etc.).

  I have installed and uninstalled. A couple of times he was having trouble with the installation, but finally got it connected. Once it would not uninstall in Control Panel until I did it directly from the HP folder. I connected it by USB and wireless. I installed the version of bloatware. I cleaned that out and I tried the only version of drivers. The HP support person had me go and removed a bunch of stuff in the registry. I tried to run as an administrator. Nothing works. I even tried to scan using Windows Fax and scan. I disabled Kaspersky and made sure that my firewall is turned off.

  I am at my wits end with this and certainly regret my purchase at the moment. Help!

  Hello, it happens to the analysis of Windows (WIA) and generates an error:

  "The Windows Imaging service does not work... If the problem persists, you will not be able to scan using the applications that use this service, such as Microsoft Paint. Scanning software HP could still work. »

  It asked me to restart, and then re-run the diagnostic tests, but I got the same result.

  Then, I jumped to HP Scanner Twain and got another error:

  "The Twain component is not working properly because the product is used by another process. Save your work and close all applications. Turn the product off, turn it on again, and then click on restart and repeat the test. »

  He told me then the problem persists to uninstall the software, then reinstall the Full Feature software (I did, but available).

  * EDIT

  Problem solved!  After you had me run the diagnostic tool I googled the WIA problem and found that many other people had the same problem. A person has a response from Micro$ oft saying that it was a Windows 7 issue and how to fix it - this is the text I found:

  To start the WIA service, you need start all services of dependence. To start the dependency services, please follow the steps mentioned below:

  -> > click on start-> type "services.msc" and press ENTER, once you get up the services window, please do the rest steps.

  -> > first check and write down all the dependency services: -

  -> > right WIA-> properties-> tab dependence, check the services of name listed there.

  It must contain the following services:

  * RPC remote Procedure Call

  -> > DCOM Server process Launcher

  -> > RPC end point mapper

  * Detection material core

  Make sure that all of the above services are started in the services list.

  Last time, we started the Detection hardware Kernel, which solves our problem.

  (Andy, it's important.  Choose "Detection hardware Kernel ' and start this service which should start your 'Windows Imaging Acquisition '.  If it does not then select WIA and change the departure to "automatic".  This fixed my problems) after all dependency services start, please try to start, WIA service to solve the problem of .                                                                                                                                                                                       

  (For those who are doubtful with computers, like me, when you click on the start icon, you can type services.msc in the box of research programs or click on run and type it in there). Once inside the list of services, you can look at the dependencies by right-clicking on the Windows Image acquisition service and selecting Properties. Take note of these dependencies. Then back to the main list and watch to see if these dependencies are started. My Shell Hardware Detection says disabled, so I right click on it; However, starting selection is grayed out and I couldn't select it from the drop-down list box, so Startup type I selected Automatic, apply, close the Services window and then started my Scan software and presto, it worked.

  Thanks for setting me on the right track!

  
  

• OfficeJet Pro L7590 can print but not scan

  My printer (Officejet Pro L7590) can print and copy correctly, but the scan function - that has worked well at the same time - has just up and stop working, and my attempts to solve the problem simply go round.

  • When I try to scan using the button start scan on the printer, I get an error message saying 'no scan options '.
  • When I try to open the solution Center, it is said that he cannot run because the installation is not complete.
  • Uninstalling and reinstalling the software (latest version, which is three years, downloaded from the HP website) do not work. The software seems to go through the process of installation very well, but crashes on the stage finish ("product configuration"). Eventually it times out.
  • Once in this case, the installer downloads a supposed solution of the HP Web site. He told me that it is fixing the problem and asks me to restart the computer, saying it will continue after the restart. After I restart, the procedure does not continue, and the problem is not fixed - all the behaviors I describe above are still occurring.
  • Also downloaded one file with other solutions supposed to this question. They do not work. For the most part, they are variations on "run the setup software again", preceded by various other measures. However, when I do this, it re-not installing - it is a completely different window, and if I try to go back to the installation procedure, he refuses, telling me the software is already installed. (And yet when I try to open the solution Center, he always tells me it is not installed.)
  • Tonight is the third time I tried to troubleshoot it. On three occasions, I just gave up in frustration after a few variations of the cover above.
  • I'm this end =><= to="" going="" all="" office="" space="" on="" this="" printer="" and="" getting="" a="" new="" one="" based="" on="" the="" abhp="" principle="" -="">Anything But HP.

  I can't emphasize enough that it worked in the past and this basis still printing very well (with the exception of some strange problems with certain PDF files), but scanning has broken since my last round of hardware upgrades and refuses to be fixed.

  It's incredibly frustrating. Someone just make it work with minimal BS, as he has done before.

  I realize, this is a follow up very, very late, but apparently the problem has something to do with the 32-bit version of Windows 7 running. I recently installed the 64 bit version and now have no problem with any HP software.

  Well, except that sometimes he asked my permission to do an update then fails to actually download the update (I get the same "could not connect to content url" error message that many others reported here).

  Other than that, which is slightly annoying, but doesn't really affect what anyone, everything works fine now.

• HP Officejet Pro 8600 Plus: HP Officejet Pro 8600 Plus printer-

  HP Officejet Pro 8600 Plus printer-

  Tried to copy both sides of a vehicle using ADF permit; paper too small (stupid user!); he copied the first side successfully. Now, I can't find the input document! How can I remove paper (which I can't find) which was too small for the auto feed?  It is not in the duplex unit, either.

  Hi @Dick_27,

  Welcome to the HP Forums!

  I appreciate that you try to remove the paper in your printer more HP Officejet 8600. I'm sorry to hear that, but happy to help!

  Please have a look through this guide, A display of the "Paper jam" error on the HP Officejet Pro 8600 e-all-in-one printer series.

  As well as this guide. The ADF (ADF) documents didn't pick up paper.

  I hope that these guides are useful and have a nice day!

• HP Officejet Pro 8600 Plus: vertical line when scanning

  I get a vertical line when I scan using the document feeder.  I do not understand when scanning the glass plate. I need assistance to access the mirror slider.  I raised the lid for the loading of documents, but I couldn't find out how to get under the rollers to clean the mirror. Thank you

  The document here can help solve the black lines to scan using the ADF on your HP Officejet Pro 8600 Plus.  From my experience this is almost always caused by a specification on the thin glass on the side left which is used for scanning using the ADF.  Cleaning of this area as described in the above document should solve the problem.  If the initial cleanup does not resolve the problem, it can help to shine a bright flashlight almost parallel to the glass.  For a line on the left side of the printed page, the place will be toward the front of the printer, if the line is on the right side of the document, it must correspond to a specification to the rear of the printer.

  Figure: Clean the ADF scanner glass Strip

• Printer HP Officejet Pro 8600 Plus works but the Scanner does not

  I recently bought a Toshiba laptop with Windows 7 Home Premium operating system.  My previous laptop is a Toshiba also upgraded to Windows 7 Home Premium operating system.  I have a printer HP Officejet Pro 8600 more all-in-one printer.  The printer/scanner works fine with my laptop more older but with the new laptop that I can't get to the printer.  I am not able to get the scanner to work.  I reloaded the software several times but the scanner still does not work.  The scanner works fine with laptop more old, even if it has the same operating system.  I get an error message that says "Scan of the computer is turned on.  You can start a scan from the printer.  Your computer is not listed as an available computer control panel of the printer.  If please restart your printer and try again. "Can anyone help with this?

  Hi ranjisamaraweera,

  Even though I'm MVP I represent Microsoft or speak. If I can and will speak
  as I think.

  The proper functioning of the printer and Scanner is the direct responsibility of the producer of material
  and no windows. There are hundreds of these devices that work correctly on Windows 7 if
  those who don't have no drivers and other interfaces which are not compatible to Windows 7 should be
  written correctly. Of course many older devices are not supported by their creators for later
  Versions of Windows. Microsoft passes but does not write drivers and interfaces
  Printers and Scanners need to function properly. So, the manufacturer and no one else, is totally
  Manager to see if there are interfaces and appropriate drivers.

  Many device makers do not write new drivers and interfaces for older hardware because either
  they cannot support the new methods or because they want to sell new hardware.

  Personally, I don't think that Microsoft is lying because they also say that device manufacturers have the
  Omos unique to provide the necessary compatible drivers and interfaces.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• HP officejet 4500 g510n-z print but not scan

  HP officejet 4500 g510n-z prints ok but not scan

  A computer to Windows Vista 32 bit

  7 4 Windows machines

  Windows XP 2 machines

  running on the wireless have not tried usb

  No IP conflict

  worked the last time that I used it (months)

  printer works fine (even if I have to restart now and then after the mode 'sleep')

  latest drivers installed

  Ideas anyone?

  Thank you

  Hi sdrrmit,

  It seems that the printer didn't install correctly on your Windows operating system. Follow the steps below.

  First step: clear temp directory

  1. On desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  The complete solution software

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. on desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run Disk Cleanup by pressing the Windows and R key at the same time back the term calls and Type cleanmgr.exe and press to enter.  Select all the boxes and all delete. Click on the link below about this tool and no disclaimer.

  Cleanmgr Disclaimer

  14. download and install the latest version of Adobe flash player

  Update Adobe Flash Player

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• OfficeJet Pro 8600 more: printer will not recognize this yellow cartridge has been refilled.

  The printer would not print because the yellow cartridge was totally exhausted.  I had all the colors of three cartridges filled at Costco and reinstalled the printer.  Still not printed - he continues to say the yellow cartridge is completely empty and must be replaced.  How can I do recognize that this cartridge has been refilled?

  Replace all cartridges per HP cartridges to see if it solves your problem. If so, suspect that the reloaded cartridges were damaged by Costco.

• HP OfficeJet Pro 8600 Plus: printer apps

  I can't access my applications from the screen of the printer - I get the message unable to connect to the server, check the internet connections.  Internet connections are very good.  I can print emails to the printer and the apps that I have implemented to print every day - they print daily.  It happened for about two months.  Help

  Hey @Buke1,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the applications on your Officejet 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. On your printer, click web services icon in the upper left corner of the screen.
  2. Click settings.
  3. Click on delete Web Services.
  4. Click the new icon.
  5. Click on accept and Yes.

  Please let me know if you are able to access the apps after the above. If you are, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 8600 Plus: print jobs get stuck in the impression that

  Documents of any kind stuck in printing (QC) email, print screen, word, excel.  It does not matter.  And it happens intermittently on a daily basis.  I read older messages and understand how to remove the impression that, but I want a solution as to why and how to prevent it.

  Take a look at this HP support page.

• HP Officejet Pro 8600 Plus - printing of Documents for glass copy and charger slowly

  We bought this printer a few months back, and everything was working great. Yesterday afternoon, the COPY works, the high plateau of the loader page or the scanning tray, from work extremely slow. If I put a document on the glass and do a preview, it shows the preview a few seconds. The question arises when you print the copied document. He made several noises and, a minute later, finally then prints it. If I have something to print from my computer (connected with USB) it prints quickly. Even on the internet with my phone. I tried to change the normal paper but also the project and best, without change. Help, please. :/

  Rich1,

  Thanks for your reply. I plugged directly into the wall after reading about it, some problems of fixing on the forums. He has nothing. I finally got annoyed when the problems started affected the printer completely. Three different people take off open back the front, looked on all the rolls and nothing found. I tried to check the ink cartridges to ensure that they have been inserted correctly. As I put my head down on the desk of boredom, I saw... A whole piece of the book all the way inside the printer behind the control panel. He managed to crumble by preventing sliding back properly and through the printer ink cartridges. I asked 2 people to come and look and see if they could find the same paper. No luck, lol. I showed them exactly where and they both were surprised that the size of the paper, and that they could not find. in any case, removed the paper... it's fixed! Thanks for the support! God bless you!

• HP Officejet Pro 8600 Plus: printing and scanning option is not presented when one clicks on destop icon for HP printer

  When I click on the HP printer on the desktop icon, it does not open the usual window for all functions of the printer.  I just get a notification asking if I want to leave the program to make changes to my pc.  Also, when I click on the option of printing a pdf document, the print window that opens only allows me to "Save" the document not printi TI (the 'save' button is substituted for the 'print' button).  Can I save the document and print then after I opened from my windowssaved file, if the printer is working and will analyze in the screen of the printer associated with the.  This is done via the wireless connection, so it works.

  Hello

  Try following the steps listed below and check if it can help, the steps for Windows 8 is also applicable for Windows 10:

  http://support.HP.com/in-en/document/c03640384

  If this does not help, try following the "printer software installation & screen opens instead of HP printer Assistant" section below:

  http://support.HP.com/us-en/product/HP-OfficeJet-4630-e-all-in-one-printer-series/5305049/model/5305050/document/c04714314/

  About the "print" button, I guess that's not related wit the real software problem:

  Google chrome opens the print dialog box, and then press the button change.
  Select your printer from the list instead of the default save as PDF option and try to print again.

  Shlomi

• OfficeJet Pro 8600 Plus: printer

  Inserted a new black hp ink cartridge to replace an empty list.  Printer still shows black as ink empty and don't print with black ink. the queries use color to shape black ink.  How can I get the printer to recognize the cartridge is full (Yes, it is full - it feels full and pass when shaken)?

  Thanks for any help.

  Arthur Golubiewski

  Talked to HP and we have done a number of tests.  To make a long story short, it was determined that the ink cartridge was faulty; tried a new one and the printer worked perfectly.  HP sent me a new ink cartridge.

  This is the first time I had a faulty cartridge.

  Thanks for your help.

  Art Golubiewski

• My HP Officejet Pro 8600 Plus prints emails as landscape only; How to assign default A4?

  All of a sudden my printer has implemented printing of emails landscape mode; How to put in portrait as a default value for printing?

  Hi @OB1214 , welcome to the forums there.

  I understand that your emails are printing landscape. If the problem is that when printing of emails, there may be a setting in your e-mail settings to change the print settings.

  If all your programs print in landscape, check the print on your computer settings.

  Changing the parameters of printing from Mac OS X

  Changing the settings to print in Windows 7

  I hope that helps!

  If the problem persists, let me know the details and also what operating system you are using.

  Thank you

• OfficeJet Pro 8600 Plus: Scanner will not install software stopped working/Easy Start

  Unable to scan to computer, but has worked in the past. Error message indicates that the software HP for the Scan of the computer could not be located.  Have been trying to install it, it seems to be downloading but then says that it cannot install because no internet connection.  The connection is fine, works for everything else, shows very well in the status reports.  Tried several times, restarted the computer, nothing seems to work.

  Hi @SD58and welcome to the Forums of HP!

  I'd be happy to help you to install the software for your more than 8600. Using Safari or another browser? It seems strange to me that you can download the software, but then can not install, the installation requires no software. However, the Easy Start probably reaches out using internet to locate appreciate software to install. That being said, I feel the question could be linked so browser that I wonder what browser you use and if you could try another.

  Please let me know the result of using another browser and we can go from there. If using another browser resolves the issue, please click on accept as Solution to identify your post as solved.

  Thank you.