Re: HP Photosmart 5510 - will not print using black ink

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• Photosmart HP 5510 - will not print using black ink

  I have problems with my HP Photosmart 5510 all-in-One printer, because it will not print in black. All cartridges are brand new and are genuine HP cartridges. I've never used anything other than HP cartridges, and I believe that I have would be considered a very light printer user.

  I use a HP Pavilion Desktop PC (Vista Home Premium) connected to the printer via a USB cable.

  I have to 'reset' the printer (power cable removed for 20 seconds), I cleaned the print heads and tried to re-alignment of the printer.

  I ran HP print and Scan diagnostics and do the message "Everything out OK with your product." I then print a test page which "fails", that there is no black ink in use. The diagnosis confirms that the ink levels are all OK and that my printer uses HP authentic and than Normal inks or better quality is selected.

  The printer is a little over a year old and as mentioned has had very light use.

  There is no error - every reason to believe that everything is OK.

  I wish I had a solution to this problem.

  As by chance my previous printer a HP Photosmart 3210 all-in-One failed in a similar way, although in this case, the black was fine, it was impossible to print colors correctly. Once the printer was just out of warranty.

  Curiously enough and fortunately like few others on the forum a few days after the installation of the new cartridge, it seems to work perfectly fine again.  any ideas as to why this happens?

• Photosmart 5510 - will not print in black ink

  PRINTER HAS FAILED - CLOSING OF THE FORUM.

  {title of the origninal thread restored in order to make the more searchable topic}

  This is a simple fast recommendation I would try.

  Remove the cartridges from the printer. Once they are there, try a hard reset of the printer. Once the printer turns and asks the cartridges, then go ahead and implement what their return.

  Follow these steps to perform a hard reset on the printer.

  1. press the power button to turn on the product.

  2. with the product, unplug the power cord from the back of the product.

  3. disconnect the power cord from the wall outlet.

  4. wait at least 15 seconds.

  5. plug the power cord into the wall jack.

  6. reconnect the power cord to the back of the product.

  7. If the product does not light by itself, press the power button to turn it on.

  Try and let me know if it helps. If not, there is probably a more serious hardware with the printer problem. Especially if you have experienced already troubleshooting guides. There is still one thing, we can try, which requires a certain type of reset of the printer, but I will have private message you the steps to do this.

  If I was helpful, or if you want to say thanks you can click the White Star under my name to give me congratulations.  I really appreciate it!

  Good luck

  Kyle

• Photosmart 5520: Will not print in black ink

  I did an interview on the print head, but it will not print in black. All other colors are fine and the ink is full so please tell us what can I do?

  Hey @Hughes23,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with printing in black of your Apple devices to your 5520 Photosmart e-all-in-one printer. I can help you with that.

  This document describes How to solve print quality problems with your printer. If you access all the steps to ask you to replace the cartridge or the printer service, instead contact the HP support directly. You can do this by clicking on this link and fill out the form below to discuss the options based on your warranty.

  If this allows you to print, please let me know by clicking on accept Solution below my post. Also, I would like to know if you have any other questions. If not, have a great week!

• Photosmart 6525: will not print in black

  My photosmart 6525 will not print in black ink.  Clean the printheads 6 times. Cartridge replaced twice. Any suggestions?

  Hello

  Welcome to the Forums of HP Support! I see that you are having problems printing in black. I want to help you solve this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  Try the following steps to see if it will solve the problem, HP Deskjet 6520, printers HP Photosmart 6520 - printer prints a blank Page or doesn't print in Blac...

  Here is a document to manually clean the contacts of the cartridge, "not compatible ink cartridge" or "specified ink cartridge needs to be replaced" views for HP Deskjet i...

  Do not take into account the title.

  Here is a document for the reset of the printer. Ignore the title, HP printers - solve the 'problem with printhead,' "The printer failed," 'Ink system failure', or ' 0 x. / c0 > »

  Please let me know the result and if there is anything else I can help you. Thank you.

  

• Photosmart HP 5510 will not print in black

  I replaced the cartridge, made sure that the cartridge was evacuated, but could not find the control panel how to clean the print head. I followed the instructions carefully, but my computer laptop gateway has not called to configuration tools.

  Hello patl46616,

  Welcome to the HP Forums!

  I understand that your Photosmart 5510 print no black ink. I will do my best to help you! You can "Clean printhead" on the control panel of your printer:

  1. Make sure that this ordinary letter of white American or A4-size paper is loaded in the tray.
  2. From the Control Panel Home screen, press the right arrow key ( ), then tap the Setup icon ( ).
  3. Tap Tools , and then tap print head cleaning . The printer cleans the print head and then prints a test page.

  Also, follow this HP document on fixing of the streaks of ink faded prints and other common Print quality problems Please post your results, I will be looking forward to hear from your part have a good night!

• New Photosmart 5520 will not print in black

  I have a new HP Photosmart 5520 printer all-in-one.  Black ink ran out so I replaced it with a previously used ink cartridge which is of the same type # 564 but a XL version.  This cartridge has been barely used.  Now, I just can't get anything to print in black.  It will print in color, but not black.  I tried to turn off the printer.  I put the cartridge in my printer and it worked fine.  What should I do?

  edgarlogcabin wrote:
  

  my printer hp 5520 will not print black

  The in the here document troubleshooting steps may help resolve problems with black not not printing on your Photosmart 5520.  Especially make sure to check the events as on the Six Solution.

• HP PhotoSmart 5520 will not print in black

  Hello

  Recently, I bought a printer Photosmart HP 5520. I have tested it and love the printer!
  I was testing to print some pages in internet (wireless) and given my laptop (HP, too ;-)) the command to print the pages in black. But when the pages came out of the printer, they were in color?

  Please is there any topic on this forum where I can fix this or does anyone know how to solve?

  Kind regards

  Kaj

  I have this doubles up in Chrome with my printer Officejet 8600.  It seems that Chrome can not correctly send the information for printing in black only.  Try the following: at the bottom of the page of the dialog box print, there is a link «print using the system dialog box...» (Ctrl + Shift + P".  Click on it and then select your Photosmart 5520 and select case displays the options (printing in grayscale, black ink only).

• HP Photosmart Plus will not print in black

  Black ink cartridge replaced with 564 XL that I ordered from the HP website.  A ran the test page and got a blank page.  Print heads cleaned twice and still nothing.  Black ink was replaced by another new cartridge that I ordered from the HP website.  Still nothing in black.  Printing color works very well, but nothing black.

  Any ideas?

  Printer is out of warranty and HP Customer Service wants to charge me $24 to see if they can fix it.

  Thanks for your help!

  Michael

  Nothing I tried seemed to work.

  Gave up and bought a new printer.

  Thanks for the suggestions, if!

  Michael

• HP Photosmart 5520 does not print in black ink.

  Black doesn't print not... except on the print quality diagnostics page where the text and black frames around boxes all print in black.  Inside of the 'Black' box is empty, however.  When I try to print a page of type, it is either totally empty or very indistinct.  How is that possible?

  I saw three other posters with this same problem, everything from 21/01/14 and no answers to the problem.  All the patches of troubleshooting on the Web page do no good.

  My warranty has expired also.  Is this a systemic problem?  How do we get fixed?
  

  Hi RAJP-52,.

  Welcome to the HP Forums, I hope you enjoy your experience!

  I understand that the black is not printing on the computer but prints partially on the diagnostics page.

  I'll be happy to help you.

  I don't know what you have tried so far the fix, but I included a few documents to go through the steps to see if we can solve this problem.

  This printer has a permanent print head. You can always run however of cleanups on the print head.

  This document is intended printer does not print black ink or color ink or prints blank Pages.

  Here is a document to clean the contacts of the cartridge.

  'Cartridge problem,' 'Cartridge missing or damaged', or 'Not compatible ink cartridges' Message is displayed on the control panel.

  Please let me know the results if you are still having problems.

  You use genuine HP cartridges?
  Check the date on the cartridge to make sure that they are still in warranty. (not old stock)
  What are the ink levels?

  If you like you can print a new diagnostic test page, scan it and include it in the post, I can take a look to try to find a way to solve this problem.

  Thanks for posting on the HP Forums.
  Good day!

• HP Photosmart 7350 will not print in black and white

  This camera has served me well for printing color photos and other things for several years.

  Ink is EXPENSIVE, and I have several text documents I want to print. I have several

  56 ink cartridges (black).

  I can simply not a black and white "no photo" to print.

  I tried with the 56 and 57 (beside him) inside AND out. I tried to select in grayscale,

  in all three sub-options (high quality cartridge, black only, optimized for the FAX). Tape

  is NOT yet on the 56 cartridge. I do not use any mode of 'keep the ink' I know.

  The best I can get using the FAX setting optimized (I think) is very pale, a bad quality

  print page - words too dark, I can barely read (light grey). I suspect it is sucking

  the cartridge (cyan-magenta-whatever) 57 to print it.

  I have trouble-shot days before that by typing. I googled this problem both

  in the HP forum and out through Google. What I'm trying to make is so basic and...

  I dare say, 'simple', that I can't believe is not possible.

  Thanks in advance!

  The print head is the rectangular silver part at the bottom of the cartridge on this particular model.  It would seem that the question be electronic printer failed, but before you give up, please try soaking in hot water with one of the printheads. It is possible for the accumulation of ink on the print heads to leave a stain on the fabric during the test, this could be confused with the strong task resulting from a cartridge to work.

• PIXMA MX922 test the right page, but will not print in black ink

  MX922 worked perfectly, and I love this printer. A few days ago, she didn't have to print a tax return online. Assumed there is some problems with the website then I just saved in pdf format. Then it again... fine color prints, but nothing in black. Test page for verification/nozzle is perfect, but did a cleanup anyway. Always the same. Comes with most WORD documents but I created 05/04/16 print - a desire for 4/6, I don't not created. So far, all of the Acrobat & html documents are affected. Have removed and added the printer, but that did not help. I've never been able to use as wireless so it is plugged into USB.

  MAC OS el Capitan. Recently installed Family Tree Maker and perhaps an update from MS Office.

  You will appreciate all suggestions.

  Thank you for your response. You are right... I didn't know there were supposed to be two black grids on the test page. I called technical support and we are working on that.

• Does not print any black ink

  Hello, I have a Photosmart C6380 all-in-One Printer.  It will not print in black ink.  The other colors work very well.  I changed the 4 smaller cartridges because they were all low or empty.  The larger black cartridge is about half full, perhaps slightly slot so I have not yet changed.  When I print, it prints all colors except black.  I really want to buy another cartridge with him still having a lot of ink left.  However, the other day I tried to make a copy just for the heck of it.  Dang, he printed the copy very well.  I shook my cartridge twice.  The first time right before printing to think perhaps this would help.  The second time right before I did the copy.  So why will it work for the party copy, but not printing?

  I also tried assigning the factory settings, but that didn't help either.  Also, I had problems with the office, so I can't try it print again until I get this job.  I tried to download the software of the printer on my laptop, but it does not work.  I would also like to be able to print wireless with my laptop and printer.  How can I do once I get the downloaded software?

  Thank you!

  Color cartridges are typically used when you print copies unless the printer is set for improved text and the copied document is recognized as text.  Try to print a page of test, as shown in step 4 here.  If black is not printing, follow the steps in troubleshooting in this page, especially looking at the vents and cleaning of the print head.  After the first seven steps, if the problem persists the following may help.

  Please read this post then provide some details.   What operating system?  Running the diagnostics to http://www.hp.com/go/tools can help solve the problem.

• Photosmart 6520: HP Photosmart 6520 will not print black

  This seems to be a common problem for these printers.  Rank of ink so I bought new cartridges and everything prints fine except for blacks.  Diagnosis of print quality page show an empty bar for black.  The cartridges are brand new inks authentic HP.  Thought maybe I had a bad so I bought another black cartridge and same problem.  Have done some research and I saw that a few people had succeeded by soaking the cartridges in the hot water.  Tried it with hot water from the tap for 15 minutes and it will always print in black.  I cleaned the print head 5 times but still nothing.  Warranty expired on 24-03-14.  So 9 months warranty and I have an anchor instead of a printer.  Help please.

  Stu

  Hello people,

  Welcome to the Forums of HP Support! I see that you are facing some print quality problems on your HP Photosmart 6520, you cannot print in black ink.

  I wish you continue troubleshooting here: printer does not print black ink or color of ink or prints blank Pages, I understand, you may have made some of these steps already but I need you to complete all the steps in order to solve the problem of the missing black, you encounter.

  Please note: there are three stages of print head cleaning. Three steps if necessary. If the print head is badly clogged, it may require another round of cleaning. If so, wait 30 minutes after the last step of cleaning (third) to start the first stage of the cleanup process.

  If you are unable to print in black ink, I think that the issue may be the printer and not the cartridge. I highly recommend call you our technical support at the 800-474-6836, I'm sure they will be able to help you regardless of the status of the guarantee. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www.HP.com/cgi-bin/hpsupport/index.pl

  Thank you

• I have a Photosmart 6510, which will not print in black.

  My photosmart 6510 does not print in black, after that I installed all the new HP ink cartridges. I am running Windows Vista 32-bit.

  I tried all the basic tests & troubleshooting but who still have the problem.

  It allows to print from the photo tray 4 x 6 end.

  Help, please!

  Steve

  Hello bcgoodwrench,

  I don't see you mention the presence of 'BLACK'.

  
  If there was no black printing, then I would say you call the HP Technical Support for assistance.

  If you are in the United States, the toll free # is 1-800-474-6836 .

  If you are not in US , then log on to www.hp.com , bottom left there is a world map icon, click it, and then select the region that you belong to, which would then provide the support options for you for this region.

  Kind regards
  Jabzi

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