Re Play memories home will not identify media

House of memories of game downloaded yesterday gives following error message "he found videos that may not be imported from the camera" which is a Sony Handycam DCR - DVD 810.

Information system is shown below.

This is not the first time I tried to upload videos to share with the family, but I never got and Sony UK refused to help because I bought the camera in Australia. Sony Australia never have to respond to my email. So please, I would really appreciate the help.

Operating system: Microsoft Windows 7 Starter
Service pack: Service Pack 1
System type: 32-bit
Memory: 1013,1 MB
Processor: Intel(r) atom CPU N450 @ 1.66 GHz
Maximum clock speed: 1.67
Manufacturer: Acer
Model: Aspire One D255
Setting system language: English (United Kingdom)
Language setting: English (United Kingdom)
Internet Explorer version: 9.0.8112.16421
Network connection: Active

Hard drive C:
Free space: 164.5 GB
Capacity: 215,8 GB

Drive D:
Free space: 3. 9 GB
Capacity: 4.0 GB

Drive Q:
Free space:
Capacity:

Drive E:
SONY DDX-C2000B USB Device

nLoad

What is the method of connection used during the transfer of video? You use a USB cable or Memory Stick Reader?

On PlayMemories home (WPH), go to [help] - [about the TDC...]-[Supported Formats] and check if the MPEG2 is listed as a file format supported. If this isn't the case, it may be necessary to uninstall and reinstall the software, while the camcorder is connected via a USB cable. The connection between the camcorder and the computer is necessary to ensure that the support for the video format of the camcorder will be included in the installation.

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Tags: Sony Products

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