Re: Sore eyes using Portege Z930 screen

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• Portege Z930-10F - broken the screen twice in just 3 months

  I am user of laptop for 12 years. On 30 July, I bought my Portege Z930, thinking it was my best decision for many years.
  Less than a month later, at the opening of the screen during a flight, it s simply broken the screen, it is impossible to use the most.

  After sending to the official service in Spain, told me it was my fault and bad usage, so I had to pay more than 300 ($ 400). I told the customer, explaining about their excessive flexible top and rigid screen support and nothing again.
  It's only my fault.

  Last October, 11 again at the opening of my top, this time by using a label of band fixed by myself, in order to avoid the mixing of the screen, it scraped again.

  I can't afford it is only my fault, but it's a real design problem, for the lighter ultrabook in the market.

  If someone can give me the support for this serious problem, it will be very appreciated

  Hello

  It's really amazing story and I think you're the first person who says something like that.
  Portege Z930 has long been on the market and I have never heard of these issues.
  Please don t get me wrong, but it is really strange that happening already three times.

  I saw this machine and all the construction seems pretty stable for me. When you open the screen, I hope that your fingers are placed in the middle of the display panel and not by the side. The pressure on the hinges of the screen coverage must be the same. If you want to display on one side only, I can imagine that something like this can happen, but it shouldn't t.

  Portege series is one of the best portable Toshiba s business so I think that the Toshiba and technicians designer take very seriously and I can't imagine that they make this mistake of design.

  I still have some old Portege 2000 and it was lighter for laptop at this time with very sensitive display and the hinges of the screen cover, but there is no problem at all.

  We can discuss here everyday and I really hope that someone with the Portege even can post experiences, but all of that, that you try to clarify with Toshiba. Be careful when you open and hold the display in the Middle only.

  Good luck.

• Portege Z930 - FN keys issue - showing no no menu on screen

  Hello

  I have toshiba portege Z930 and my function keys worked until I installed YAC (yet another cleanser) to get rid of some malware, which worked, but the problem is that even after uninstalation, function keys is broken:

  FN + y/z which should highlith the keyboard does not work (I have installed what is called the "function key" for now, that works as well with the FN 1, 3 FN, FN 4 and 3 + 4 to volume)

  but others simply does not work:
  FN + ESC (mute)
  FN + F2 (eco mode)
  FN + F5 (control switch)
  FN + F8 (wifi/bluetooth switch
  FN + F9 - 12

  Could someone point me to good drivers for this? Thank you very much
  Karolina

  What Windows system is installed?
  In the case of Windows 7, you need to install Toshiba Value added Package
  In the case of 8.1 to win, you need to install the Toshiba system parameters.

  But be careful: some FN key features depends on the 3rd software. For example, you will not be able to use the FN + F2 if eco mode ECO Utility isn't installed.

  But why n t give you the OS at the beginning point of time until you have used the cleaning tool?

• Portege Z930 - 14L + Dynadock U3 crashes after a few minutes of use

  Dynadock freeze, after a few minutes using or when I play the movie on youtube in a few seconds.
  Laptop works fine now, but the display through dynadock solidifies (freezes and the picture will become.) Its stil game.

  Toshiba Portege Z930 - 14L, Toshiba Dynadock U3
  Both aged two weeks. Coercive power disconnect on dynadock and display of the restoration.

  I have test the driver cd, driver of site Web of Toshiba and last pilot displaylink official sites.

  Hello

  What USB port to connect the Dynadock U3 device did you use?
  Have you tested the Dynadock U3 as part of different USB ports?

  AFAIK the Z930 Portege - 14L supports a USB 3.0 port on the right side and two USB 2.0 ports on the back.

• Portege M800-A312 can't play using the full screen

  I just bought the A312 M800 and found that I can not play games using the full screen. I already tried pressing Alt + Enter during the game, put "full screen" in the option game, change the display resolution same as game (800 x 600) resolution, set the Compatibility tab, etc.. But everything went wrong. All my games to the point in the middle of the screen with black background. Did someone knows how to fix this problem so I can play my games using the full screen?

  Have you tried a BIOS update and the latest graphics drivers?

  http://EU.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp

• Portege Z930 - white screen at startup

  My Z930 screen is empty at the start. The cursor can be seen when is moved around the screen, but there is no
  background a screen empty. stop holding the Start button / stop does not seem to work and the DSS led flashes slowly. When you open the lid of that unit starts automaticlly displays white screen and the cursor.

  I'm a computer completely illiterate, but if anyone can help me in words laymans terms, it will be a great help

  > now the button stop / stop does not seem to work

  That s is really bad.
  Due to Toshiba power button on document - http://aps2.toshiba-tro.de/kb0/FAQ3500560002R01.htm - should have the double function.
  Unplug the power plug and press and hold the power button / stop. I think the laptop must be turned off after a few seconds.

  Are you able to turn off your laptop somehow?
  Can you please elaborate on this subject? Since when did you notice this?
  Have you done something before your laptop started acting in this way?

• Portege Z930-146: BSOD running Win 7 64 bit - support pointers and advice

  Hello

  First post following the latter (academia / business) purchase of a Portege Z930-146 (serial number XC141056H, short PT235E part number).

  Configured the pre-installation software 64 - bit W7, local installed, delivery to the primary user (the boss).

  User reports 3 BSOD in a few days - I have the mini-decharges and made first order analysis using blue-screen display:

  PAGE_FAULT_IN_NON_PAGED_AREA (ntoskrnl.exe)
  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (dxgkrnl.exe)
  MEMORY_MANAGEMENT (ntoskrnl.exe)

  We really are the guys from UNIX, so it is not familiar territory.

  I just updated the BIOS but now have a long (50 +) list of possible drivers also be updated. One at a time to download and install?

  I ran the diagnostics memory and disk - without errors or warnings that are reported.

  Can someone identify a likely problem, or direct me gently in the direction of the road to official support of Toshiba please or suggest next steps?

  Thank you in advance,

  GLM

  Ntoskrnl.exe is a Microsoft kernel boot and the dxgkrnl.exe seems to have something to do with the chart.

  I recommend to check if the update of the display driver would improve the performance of the system.
  Then visit the Toshiba UE driver page, select the Satellite Z930 PT235E and download the latest display driver Intel.
  Z930-146 was equipped with chip Intel HD Graphics 4000, so you need the Intel driver.

  You can also try to download the driver directly from the Intel page since they always provide the latest version.

• Portege Z930: Loss of Fn keys after upgrade to win 8 - can't turn WiFi switch

  After several months waiting for my hour I just began my Portege Z930 - 11G for Windows 8 Pro upgrade.

  To a large extent, it went to the plan except that, after execution to display the Assistant Toshiba Upgrade I lost the Fn key and about half of the keys no longer seem to work at all.

  The only key I've ever used on a routine basis is the Fn + F8 option to activate the power switch WiFi.

  So now, I can not turn on WiFi on the computer.

  It must, surely, that there be a way to do it, but I'm not. Does anyone have a suggestion? I'm OK for now because I have a local cable system in the House, but once I get out on the road I will fight without WiFi.

  Before running the wizard upgrade of the Fn key grew up the key appear in the upper part of the screen and I want to surely I had turned on WiFi right here.

  The Fn key utility offers very little control of the Fn keys. It does not offer the possibility to do anything else than to disable five notifications screen for keyboard backlighting, power plan, touch pad and cursor overlay digital overlay.

  Any help gratefully received.

  Andrew

  > So now I can not turn on WiFi on the computer.
  First of all, you can enable and disable the WiFi using the function key, but you can also activate the WLan settings of Windows 8
  Key Win + C-> settings-> change PC settings-> wireless

  Now, you can use the cursor to wireless devices to enable or disable the WiFi network.

  But to get the FN button work you need to install the + Toshiba function key + Utility for win 8 and + Toshiba system driver + to win 8

• Portege Z930 - BSOD kernel data by page fault

  Recently (3 days ago) my girlfriend bought Portege Z930, and she becomes BSOD kernel data in error page, randomly (battery or AC).

  Hardware config is: Core i3 Mobile i3-3217U, DDR3 4 GB, HD Graphics 4000, SSD 128 GB
  Software: it didn't install new programs, using the trial version of office, Google chrome and windows 7 64 bit which was pre-installed. Anyone have any idea, what could be the cause of bsod? Preinstalled software from Toshiba? Hardware malfunction?

  Also because off-topic information autonomy point is up to 5 hours (wifi on, light off, bright screen keyboard: 40%)

  On this virtual path, it is not easy to say what may be the problem. In my opinion, you should make data backup and install the OS by using HARD drive recovery option.

  After that do what you will have new own preinstalled OS. Test a few days without having to install anything just to see if the error appears again.

  Installation of HARD drive recovery operation, you can read on http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm

• Portege Z930 - display driver does not work properly

  Hello

  We have a Portege Z930 with Windows 7 64 bit in use where the Intel display driver seem to work fine.

  First problem is the slow presentation on screen - if we open a (simple JPG) photo and move the window, the frame window break during the move and showed very weird.

  Then, we have installed a U3.0 dynadock docking for the use of two external displays more. This method works even worse. To the docking station, we used the driver from the CD supplied in the delivery and connect to a USB 3.0 connector.

  On starting switching on 2 screens instead of internally for computer laptop screen does not work - and we use workaround of using an extended desktop on all 3 displays (2 external and internal display for laptop as the third).

  In Internet Explorer, it should turn off GPU Rendering and use Software Rendering rather because otherwise, we observed critical irregularities on the external screens (with 2 Windows Open the screen froze or could not display Windows Mobile). However the display isn't satisfactioning.

  We have tried 3 different versions of the recommended Driver Intel which is also offered by Toshiba to download; We loaded it is there and also 2 versions more (a more recent, one older) Intel directly.

  So, how can we get this working properly?

  Thanks in advance and best regards,
  N. Cochems

  More importantly. Make sure you have Service Pack 1 installed Win7. New laptops have problems running in win7 RTM (without service pack).

  It seems that Windows uses the standard VGA driver instead of the Intel driver. Uninstall all display drivers from Control Panel-> programs and features and then go to the Toshiba website and install the utility Intel Chipset then the Intel display driver, then go to DisplayLink.com and install the latest DisplayLink driver for the dynadock. The new software v7.xx DisplayLink driver fixes several issues found in v6.xx drivers.

  Verify that the Intel drivers are installed properly in Device Manager.

• Portege Z930 cannot start with installed RAM module

  My laptop Toshiba Portege Z930-108 has stopped booting with any module of RAM installed in the support.

  If I remove RAM module, laptop computer starts and works fine, but if I install any module of RAM (4 GB 1600 original or a new 4 1600 CL9 or 1600 8 CL11) the computer cannot start.

  The screen stays black and power led flashing two green and two orange and a few seconds later, 3G indicator also on blue.

  This is the only problem I have with this computer, but it's strange.

  I updated the BIOS to the latest version and the problem is not resolved.

  I tried to reset the hardware (http://aps2.toshiba-tro.de/kb0/TSB3B03J90000R01.htm), also I tried to reset the equipment with power button 30 seconds without battery but button without success.

  Any idea on this problem of strage?

  Kind regards
  Lito.

  I guess you used bad RAM or not fully compatible modules.
  It's the only plausible explanation.

  I recommend you to order the RAM modules recommended by Toshiba that are:

  4 GB DDR3 - 1600 PA5037U-1M4G

  2 GB DDR3 - 1600 PA5037U-1M2G

• Re: Portege Z930 - default display brightness is level 2 Win7 64 bit

  Whenever I connect to my laptop Toshiba Portege Z930 Windows 7 64 bit by default screen is the brightness of level 2. This seems to be with the FN + F6/F7 feature.

  Any help would be appreciated.

  Are you using the original version of the OS preinstalled?
  Is there a difference when using the laptop with the battery or the power supply?
  Change the brightness settings in the power plan that you use, and I hope that this should not be changed.

• Audio choppy and distorted on Portege Z930 after update of Win7 for Win8 64

  I just wanted to share a tip with you that cost me some time to work, about the sound reproduction of a Portege Z930.

  When I got my new Z930 - 14L, he was running Win7.
  I tried everything like you do when you get a new machine and it worked fine - including the audio playback.

  When I updated for Win8-64 since the CD that came with the computer, everything still seemed to work very well and I had not changed any driver or Setup.

  However, after a few minutes, the linenn of audio playback. It choppy, distorted, interrupted, stuttering and I was shocked.

  Oddly enough, as soon as I turned my attention to the computer again, reading was OK again - but no screen saver came and no power saving mode has come in so little time. I knew that this was no hardware problem (because it worked in Win7), it was not a driver problem (because the first 5 minutes, the sound was pristine), he was not a ground loop, (as many have suggested) because it sounds differently.

  Thanks to another forum, I discovered that it is actually the combination of Windows Defender, Win8-64 Pro and the audio driver that causes this. If the device is idle for a few minutes, the Defender thinks it's a good idea to use idle time to scan the SSD - causing interference with audio playback. Of course, you cannot simply disable or stop the central antivirus process, that would ruin some the whole point. :-)

  _So I installed Kaspersky suite on the machine (which automatically disables the Windows Defender) and the problem disappeared! _ it's probably the only time where the installation of an antivirus suite SOLVES a problem. :-)

  BTW, this is not probably limited to this antivirus product, simply play a bit with the Defender.

  Best, Yuppie

  > Then I installed Kaspersky suite on the machine (which automatically disables the Windows Defender) and the problem disappeared! It's probably the only time where the installation of an antivirus suite SOLVES a problem.

  Thank you much for sharing this details here in the community.
  I guess that the information could be useful for others who have these problems of his fellow men.

• Portege Z930-118 does not start after the BIOS update

  My PORTEGE Z930-118 failover and wont start after I upgrade in the middle of the upgrade I remove power, then press stop down after I see the power and wireless but the screen stays black?

  Any help please

  In this case the EPROM has to be reflashed once more using crisis disk BIOS.
  Usually this must be done by authorized maker Toshiba. But of course this will be possible only if the EPROM module has not been too bad.

  What to say: try procedure (link above) posted by Bob. In which case it will not work, ASP is your next contact point.

  Good luck

• Portege Z20T: Screen gets scratched by almost anything

  Ciao!

  I own a Portege Z20T B - 10 c which is a pretty nice machine, but has an embarrassing flaw: the screen is scratched by virtually any contact. For example, I can't use the "pen of emergency" for the touch input or write on the screen, because it causes scratches. In addition, the screen has already collected a series of scratches shaping the contour of the touchpad, is supposed to be produced when the laptop is closed. So you can't really use the laptop, how it should be used, and I fear that a few months from now, the screen will be filled with stripes.

  While I'm waiting for my laptop store decide whether a case of warranty or not, I wonder if anyone of you has this template and it has encountered the same problem?

  See you soon,.
  Stefan

  I have exactly the same problem. I only use the machine since July and already it's enough damage. Basically, the screen is rubbing against the dock and I the footprint in the sketch of the touchpad. I fear that they will soon be damaging the images captured by the camera since the outline of the Tablet are right on the lens.

  
  

  Toshiba is reluctant to fix it so far and I've included the response of my rep account below. Frankly, I was shocked because it is such a costly computer and the cause of the problem seems so obvious. I was also disappointed that they do not consider this thread to assess my case since it is the first result when one Googles 'portege striped screen.

  Hello Eric,

  I sent to your email with pictures of your computer laptop scratches to the screen. They responded by saying that the stripes are not due to a manufacturing defect, and there has not been an another other touchscreens Z20t reports get scratches like that on the screen, so there is nothing they can do to replace it. Our Customer Service Manager will usually just make the call to replace him, if the laptop is with the first 90 days, which is 2 and a half months after the normal return policy. He was not able to get permission to replace it.

  I'm glad that you were able to get this phone back operational. Please keep this practical Business Technical Support number for future needs, that I hope that you don't always have to use it in the future. Please give me a call if you have any other questions in the future.