Re: What do I get from my HARD drive warranty claim?

I see lots of posts with the same problem, I've had and a lot of discussion of a warranty call, but I can't find someone explain the traps to get there - unlike most search forums does not check the titles not happy (?)

I ask because I recently had my claim accepted-, but the lack of information is absolutely breathtaking.

Hope you can help - there is nowhere where do ^ $^.

* This is the problem: *.

I have had no communication by electronic mail after the acceptance with a case REF.

The ref case led me to a room containing nothing else than what I told them - even if I added my email to research.

The first time that the doc came, he had a number of high long distance phone in - I wasn't there because I was expecting a few emails - the number has now disappeared.

I checked every day and can't find any more - at one point I stopped to add my email to research - I think now it was a mistake - a mailing label appeared now - WITH NO INFORMATION whatsoever.

I desperately need to know if they will fix my 2 GB Canvio or not. A replacement is of no use to me - I'd rather cut the damn thing apart and try out the disc directly myself.

This is essential - it isn't a toaster or a TV, etc. it is really sold as a safe. If you buy a metal safe and we're not manufacturers will open it by hook or crook and give you save your valuable documents, manuscripts, etc. family photos (even if you have copies elsewhere) - they won't trash the thing and send you a void in Exchange!

It is the only place to turn that might work (probably because it costs Toshiba nothing).

Thank you.

^ $^ The Toshiba site is useless - does not work most relevant links, most of those who don't take you round in circles, there is NO address of contact or telephone line, unless you want to talk to the team of the press (of course). It's a disaster - an amateur who.

Hello

Sorry to hear that you have problems with your HDD Canvio. It's a really bad situation if use you it for backup of data and are saved a lot of useful data.

Please don't misunderstand me, but after reading your ad I didn't understand one thing: have you contacted maintainer authorized Toshiba in your country?
You have some basic information how it works with defective external HARD drive?
Who is your contact?

You know, this is user forum and it is not easy to discuss these issues. Each of us can post opinions and describe specific experiences, but, as far as I know, there are rules, how it works with service and warranty. I think Toshiba ASP is required to offer a detailed explanation to customers.

To be honest it is unclear to me how it works with the data protection and data recovery in case the HARD disk is defective.
Do you still have the slip that you got with your HARD drive? I have three years old Toshiba HDD but I did so I can't check what's written there.

Tags: Toshiba

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