Reboot no longer works, need to stop/start manually

Hello

It just happened in the last two days. I have a Dell Inspiron 6400 with Windows XP SP3. I can no longer use the START / STOP or RESTART work more. When I clicked on stop or restart, nothing happens. I have to manually close and then start it manually. Once it began, all right.

Could someone let me know what would be the cause of this problem?  I made changes in my hardware or operating system. I checked virus/spyware every day and are all clean.

Suggestions or comments are much appreciated.

Hello

·         How long have you been faced with this problem to?

·         Remember to make changes to the system?

Method 1:

I suggest to do a SFC (System File Checker) scan on the system and check if the problem is resolved. Follow the steps mentioned below.

a. Click Start, click Run, type cmd and click ok.

b. at the command prompt, type sfc/scannow and press ENTER.

c. once the analysis is complete, restart the computer and check if the problem persists.

Note: You will be asked to insert the Windows XP disk, if a file is missing.

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

http://support.Microsoft.com/kb/310747

Method 2:

I suggest you do a system restore to the point when the system worked very well and see if the problem is resolved. Follow the steps mentioned below.

How to restore Windows XP to a previous state

http://support.Microsoft.com/kb/306084/en-us

I also suggest you to return the item mentioned below.

You cannot log off, restart or shut down your Windows XP-based computer

http://support.Microsoft.com/kb/831431

Tags: Windows

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