Receive no printers installed error when you try to print. There is still printers, and one has been defined as the default value.

We have seen an increase in the number of calls from customers indicating that when they try to print from Outlook 2007 (Windows XP SP3 + all updates), they receive an error indicating that there is no installed printer.  However, they have not only more than one printer installed, but they also have a default printer set.  Restart the print spooler solves this problem, but it is not clear what caused its all first.  When we stop and possibly restart the spooler, we notice that for a while, it crashes when stop and the following appears in the event viewer:

Event type: error
Event source: Service Control Manager
Event category: no
Event ID: 7011
Date: 10/20/2009
Time: 09:38:48
User: n/a
Computer: XX-YYY-123456
Description: Delay (30000 milliseconds) waiting for a response from the spooler service transaction.

Event type: error
Event source: Service Control Manager
Event category: no
Event ID: 7011
Date: 10/20/2009
Time: 09:39:18
User: n/a
Computer: XX-YYY-123456
Description: Delay (30000 milliseconds) waiting for a response from the service transaction.

Related to this, last week we received a number of calls from users telling us their machines suspended once during the logon process to enter their credentials.  Even 20 minutes of waiting does not solve the problem and restart the machine took care of her.  We have a long login script so I added the lines that surround and inside the different functions, calls, WMI queries etc. within a specified period that he might be the cause of the problem.  Turns, when the script got to the point where he enumerated the list printers, he hung the machine.  (The code below at the bottom.)  Once this comment out code, users were connecting to fine, and the same timeout error preceding appeared in the login script.  What gives!

Sounds to me as we have a problem of possible spooler, but outside the removal & time printers and their drivers, I'm not sure where to look, or why it affects only a small percentage of our population and more importantly again, suddenly.  I'm open to suggestions.

* Excerpt from Login Script
login_printer_list = «»
Set colSettings = objWMIService.ExecQuery ("" Select * from Win32_Printer ' ")
"I already had a 'debug' function that will write to a log file
"just prior to each registration statement."  Then the newspaper
"appearing on line indicating he was beginning the process..."
For each objWMI_Item in colSettings
"It was not anything beyond the code above in the process."  Where this
"comment is, I got another line, where he would be out
' objWMI_Item.name in the debug log.
login_printer_list = login_printer_list & "-" & objWMI_Item.name
If objWMI_Item.Default = True Then login_default_printer = objWMI_Item.name
Next
-EOF

Any help is greatly appreciated.

--
Julius G. Perkins, IV
Enterprise systems
Architect job

Please click on the link for the information below:

http://support.Microsoft.com/default.aspx/KB/811428
MOEEN AJAZ KHAN MD - MCP/N + / A +.

Tags: Windows

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