Receive "Safari cannot open the page. Too many redirects occurred trying to open google
On a Mac OS X 10.7, when I try and access google/mail I get the message: "Safari cannot open the page. Too many redirects occurred during open yo... Any ideas?
In your Safari menu bar, click Safari > Preferences then select the Privacy tab, then click: delete all data Web site
Then exit then restart Safari to test.
If you see the same message, the redirects may be due to malicious software.
You can download here free malware removal utility > https://www.malwarebytes.org/
Or, if you would rather download MalwareBytes, you follow the instructions in the malware removal manually here > remove the unwanted advertising software that shows ads advertising and graphics on your Mac
Tags: Mac OS & System Software
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Please take the steps here.
https://support.Apple.com/en-us/HT203370
Best.
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Test in safe mode, if it works back to the normal mode safe mode start-up to test again.
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Go step by step and test.
1. turn off the power to the router. Unplug it from the wall. Wait a while.
Plug it in, back to the wall. Turn on the router. Wait for all lights are light up properly. It will take a while.
Restart the computer.
Boot mode safe.
https://support.Apple.com/kb/PH18760?locale=en_US
2 remove Caches.db
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5 Disable Extensions and test them.
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Have you signed up with before Safari?
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Workaround for problems with the Safari address bar
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You may have installed one or more variants of the malware "VSearch' ad-injection. Please back up all data, and then take the steps below to disable it.
Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.
Malware is constantly evolving to work around defenses against it. This procedure works now, I know. It will not work in the future. Anyone finding this comment a couple of days or more after it was published should look for a more recent discussion, or start a new one.
Step 1
VSearch malware tries to hide by varying names of the files it installs. It regenerates itself also if you try to remove it when it is run. To remove it, you must first start in safe mode temporarily disable the malware.
Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for other instructions.
Step 2
When running in safe mode, load the web page and then triple - click on the line below to select. Copy the text to the Clipboard by pressing Control-C key combination:
/Library/LaunchDaemons
In the Finder, select
Go ▹ go to the folder...
from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return.
A folder named "LaunchDaemons" can open. If this is the case, press the combination of keys command-2 to select the display of the list, if it is not already selected.
There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. Please don't skip this step. Files that belong to an instance of VSearch will have the same date of change for a few minutes, then they will be grouped together when you sort the folder this way, which makes them easy to identify.
Step 3
In the LaunchDaemons folder, there may be one or more files with the name of this form:
com Apple.something.plist
When something is a random string, without the letters, different in each case.
Note that the name consists of four words separated by dots. Typical examples are:
com Apple.builins.plist
com Apple.cereng.plist
com Apple.nysgar.plist
There may be one or more items with a name of the form:
com.something.plist
Yet once something is a random string, without meaning - not necessarily the same as that which appears in one of the other file names.
These names consist of three words separated by dots. Typical examples are:
com.semifasciaUpd.plist
com.ubuiling.plist
Sometimes there are items (usually not more than one) with the name of this form:
com.something .net - preferences.plist
This name consists of four words (the third hyphen) separated by periods. Typical example:
com.jangly .net - preferences.plist
Drag all items in the basket. You may be prompted for administrator login password.
Restart the computer and empty the trash.
Examples of legitimate files located in the same folder:
com.apple.FinalCutServer.fcsvr_ldsd.plist
com Apple.Installer.osmessagetracing.plist
com Apple.Qmaster.qmasterd.plist
com Apple.aelwriter.plist
com Apple.SERVERD.plist
com Tether.plist
The first three are clearly not VSearch files because the names do not match the above models. The last three are not easy to distinguish by the name alone, but the modification date will be earlier than the date at which VSearch has been installed, perhaps several years. None of these files will be present in most installations of Mac OS X.
Do not delete the folder 'LaunchDaemons' or anything else inside, unless you know you have another type of unwanted software and more VSearch. The file is a normal part of Mac OS X. The "demon" refers to a program that starts automatically. This is not inherently bad, but the mechanism is sometimes exploited by hackers for malicious software.
If you are not sure whether a file is part of the malware, order the contents of the folder by date modified I wrote in step 2, no name. Malicious files will be grouped together. There could be more than one such group, if you attacked more than once. A file dated far in the past is not part of the malware. A folder in date dated Middle an obviously malicious cluster is almost certainly too malicious.
If the files come back after you remove the, they are replaced by others with similar names, then either you didn't start in safe mode or you do not have all the. Return to step 1 and try again.
Step 4
Reset the home page in each of your browsers, if it has been modified. In Safari, first load the desired home page, then select
▹ Safari preferences... ▹ General
and click on
Set on the current Page
If you use Firefox or Chrome web browser, remove the extensions or add-ons that you don't know that you need. When in doubt, remove all of them.
The malware is now permanently inactivated, as long as you reinstall it never. A few small files will be left behind, but they have no effect, and trying to find all them is more trouble that it's worth.
Step 5
The malware lets the web proxy discovery in the network settings. If you know that the setting was already enabled for a reason, skip this step. Otherwise, you should undo the change.
Open the network pane in system preferences. If there is a padlock icon in the lower left corner of the window, click it and authenticate to unlock the settings. Click the Advanced button, and then select Proxies in the sheet that drops down. Uncheck that Auto Discovery Proxy if it is checked. Click OK, and then apply.
Step 6
This step is optional. Open the users and groups in the system preferences and click on the lock icon to unlock the settings. In the list of users, there may be some with random names that have been added by the malware. You can remove these users. If you are not sure whether a user is legitimate, do not delete it.
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My client really needs me to solve this problem and I am at a loss to know what to do next.
Help, please.
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