Received an email from my bank with loan documents that I need to approve.  The binding uses Adobe reader, and when I click it, it says I need to download it, but I already downloaded it.

What should I do to access the link?

Problem: you try to open a PDF file in the browser. You would expect instead to see the PDF file you see a page (resembling a normal PDF page) - NOT a pop-up message with an OK - but with a message telling you that you must consult the document with Adobe Reader and tell you to download.

Cause: the message is true. You must use Adobe Reader. You are using a browser that isn't using Adobe Reader.

Solution: Download the PDF - the one with the funny message - on your desktop. So in fact open in Adobe Reader.

Note: This is only a solution for both Mac and Windows users.

Tags: Acrobat

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