received message one of the usb devices attached to this computer has malfunctioned - help please

I received the error message one of the usb devices attached to this computer has malfuctioned and windows does not recognize.  I removed the hub and got the same message when using devices directly into the computer.  I tested the devices on another computer and why have been recognized without problems.  I tried all the patches as in Device Manager, looking for the software upgrades etc.  Suspect that this has happened when a member of the family visit charge pictures from a flash drive to update his facebook site - I do not know if all programs have been loaded to remove/uninstall but do not know that it would have been the 26th Dec - please help

Hello Ann,.

If it is a laptop computer, shut down Windows and remove the battery and the power supply of the PC.

Wait a few minutes, and then reconnect the battery and start Windows.

Plugin your device to see if it works, without the hub.

Chris
Microsoft Answers Support Engineer
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Tags: Windows

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    (1) is the specific question of specific USB devices?
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    (4) what is the brand and model of the computer?

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    Method 1: Hardware devices do not work or are not detected in Windows

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    Method 2: USB Port may stop working after you remove or insert a USB device

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    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows

    Reference:--

    Advanced troubleshooting tips for General USB for Windows XP problems: http://support.microsoft.com/kb/310575

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    Hi LadyDefi,

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    b. click on the Hardware tab.

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    g. plug in the removable USB storage device and test to make sure that the problem is solved

    For more information, see the following article:

    Advanced troubleshooting tips for General USB for Windows XP problems

    http://support.Microsoft.com/kb/310575

    Hope this information is useful.

    Jeremy K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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    Thanks and greetings

    Ajay K

    Microsoft Answers Support Engineer
    ***************************************************************************
    Visit our Microsoft answers feedback Forum and let us know what you think.

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