Recovering files to update/restart the McAfee computer

My husband clicked on "restart" probably after an update from McAfee (I never it seem to indicate that the computer needs to be restarted). Once he did, the computer was wiped almost clean, as if it was set to the default settings. However, that some things are missing. Most of my photo files have disappeared. The document files that I had not saved on external hard drive disappeared. There is nothing in the trash except junk. It seems that something is missing from my external hard drive as well. Is it possible to recover at least the photos that went from hard drive? Most were irreplaceable. He only seems to have been a virus or a trojan that hit my computer so I don't know what has done it.

Hello

Try a file like this recovery tool: http://www.snapfiles.com/get/restoration.HTML it will pick up files that are always on the same disc marked for deletion. It will move them to a second volume (for example, your external drive or vice versa) and allow you to get their return provided they have not been replaced.

Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org

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