Recovery disc red - no unnecessary files!

I have a Pavilion dv7 with Windows 7, service pack 1. It came with a recovery partition. The partition has recently turned red. I followed the instructions to ensure there is no unnecessary file and there is not.  Any other ideas?

When you request support, please provide the model name and product number full (pn) of the HP computer in question. HP/Compaq made thousands of computer models. Without this information, it can be difficult, even impossible to help you solve your problem.

The information requested above are on the bottom of your computer, inside the battery compartment or on the BIOS boot screen. DO NOT include your serial number. Please enter the product/model information consumer HP Online Support page and post it here for our review.

I've never had a HP Recovery partition turns red, but which does not mean that it can't happen. In general, it is following a program to write data in the partition and it exceeds the windows 'threshold '. If you have not already created your HP recovery media, do so now. HP recovery support is your insurance against hard corruption or failure.

If you have not already created your media and the HP Recovery Manager does not allow you to create media at this time, please contact the official support HP customer in your area / country, via the Portal Support HP's worldwide, in order to determine whether the HP recovery media is available for your computer.

If you have any other questions, feel free to ask.

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