recurring message on the entry owner program - will not stop after reinstallation of C4480

Since I had to re - install the software for my C4480 I continually get messages on the screen asking if I want to participate in the program of user input.  No matter if I accept or refuse, he returned again and again, to infinity.  I tried several things to stop this and have had NO success.  I'm under a system i3 with 8 GB of ram and Windows 7 Home Prem 64 bit with SP1.  I hope someone can direct me to a solution.  He drives me crazy!  Thank you!

Dave223Hello and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you are having problems with the participation of the user program pop ups. I would say by completely removing the software, using a L3 uninstall. If you have any questions, I've included the following steps:

-Load your driver CD and go to the directory util\CCC on the CD
-There should be a list of batch files
-Run the uninstall_L1.bat
-Run the uninstall_L2.bat
-Run the uninstall_L3.bat

Once the software has been deleted, I would suggest to reinstall the HP Photosmart C4400/C4424 all-in-One Printer series full feature software and driver.  Once you download and run the software, it wil give you an option of customization before installation.  Deselect everything, but the printer driver, and then install.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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