Red vertical line on copy scan/auto auto

I have an all-in-one PhotoSmart 7510.  I have had this unit for several years, but only recently, and only in autoscan or auto-copie mode, make a red vertical line down the scanning or copying.  This problem does not exist when I place the original document directly on the scanning bed.  I have not found a solution online that addressed this issue.  Just for fun, I tried the solutions in this document, http://support.hp.com/us-en/document/c01791053.  However, none of these solutions worked.

Hi ericellman,

When you leave the cover and look at the glass to scan there is a large glass panel that is the dish. On the left, you will see a strip of glass that is separate from the larger piece, which is the glass of the scanner for the automatic document feeder.

I would like to know how it goes!

Tags: HP Printers

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