Redemption code has expired

I used Adobe Elements & Adobe Revel for years.  I was warned of the passage of these applications in the creative cloud and because of my long standing relationship with Adobe, I received a redemption code to switch to the creative cloud for a year.  I contacted Adobe today and met with Anmitra to the (deleted by the moderator) who confirmed that my redemption code was active.  He also told me that I could call the 1800-833-6687 number tonight and a person would be available to help me.  I told her that I called this number at night and that they close at 7 pm Pacific time, and he assured me that someone would be able to help me 24 hours. one day, from Monday to Friday.  I came home and responsible for my redemption code, and still, he says "we're sorry, but it seems that this redemption code has expired. That's the message exact errror I got when you try to download the creative cloud for the past weeks.  I explained all this to the above officer who assured me that the redemption code is active.  I am beyond frustrated that I can't download the creative cloud and transfer all of my photos from Revel which will expire tomorrow.  I need help. 

As another user, all I can offer is...

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

- and https://forums.adobe.com/thread/1572504

Tags: Adobe

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