(Redirected) AMAZING WITH THE SUPPORT EXPERIENCE

My original computer that cost $900 has a cd/dvd player and the side
keyboard. After Dell had replaced, battery, motherboard, hard drive
and the cord, [name deleted by political TOU, Admin note] TD, | Advanced, resolution group
 
said that he would send me a computer of equal or greater value. One that he sent
did not have a hard drive in it.
 
So he told me that he would make an exception and have the factory build me a
model like the one I had and it would take another 2 weeks to get it (carry on)
This point, I didn't have a computer for 2 months on the right.)
 
 
The following computer, he sent me has no keyboard aside I need for my work, and
No cd/dvd drive, it lists for $530 no 900 dollars, after screaming at me on the phone (I recorded it) and telling me that my only choice was to take the broken computer or accept the new w/o the characteristics I bought the original, or I could go to the Dell.com and buy another computer that fits my needs He then sent me
This email.

Dear [name deleted]
I called back, but you could not left if voicemail. Please confirm if
you have received the system at your side since then, I have not updated yet.
Regarding your question on style of keyboard, replacement is
internal component based on configured compare and provide us with a
configuration is equal or greater. External characteristics will not be taken into
review.
  
Please get back to me if you have any questions or concerns.
Thank you and best regards,
[Name deleted]
Reference Dell | Advanced resolution group

I am a small business owner and I do the accounting with my computer, I also save the meditations and transfer them to CD, s for sale. I need a cd player and side numbers. These computers cost more, that's what I bought.

Hi LMBRADLEY,

Please repost this in our forum of customer service for assistance.

http://en.community.Dell.com/support-forums/customercare/

Tags: Dell Products

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