(Redirected) Dell customer service is no longer available to help me - very bad

Similar Questions

• (Redirected) Dell customer service complaint

  Where can I make a complaint about technical support and Dell customer service?

  cherie21

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (redirect) dell customer service

  I bought 7 computers dell over the last 10 years. not a big client, but had a very simple question to be answered by technical support and told me I could spend $ 250 or forget it. I told them that I will never buy another dell product as long as I live and has learned to lose big. Not in these exact words. The guy wouldn't put me with a Manager. I'm now an enemy of dell.

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) How can I complain formally partner DELL and DELL customer service?

  I'm waiting more than eight weeks replace spare parts to DELL for DELL Latitude E7250 and E7240 computers laptops! Does someone know how to complain and to speed up the process?

  Initially, partner DELL says there is no spare part for sale! (it was the battery) your request and after I called DELL customer service, they changed their words and send a cost and delivery time 6-8 weeks (which is not acceptable). It makes no sense to wait for more than 8 weeks to get the knockout, battery or LCD for products still under warranty.

  Unfortunately, DELL customer support could not help and their response was not acceptable, it seems that DELL customer support and DELL partner care not their client :(

  Noting that we have more than 170 DELL Ultralight laptops and more than 300 computer desktop DELL Optiplex 7010 and 7020 only at the regional office and many others in the country offices.

  Hi elarousya,

  Please repost this in the customer forum help. It is a holiday of Thanksgiving here in the US, so it will be Monday before one is available to help you.

  http://en.community.Dell.com/support-forums/customercare/

  You can also send a private message to Dell - Lorna M. it is in our customer forum. She will return to work on Monday.

  http://en.community.Dell.com/members/dell_2d00_lorna-m

• Dell customer service

  I'm trying to find out if there is a way to contact Dell customer service in the United Kingdom, preferably by e-mail.

  I don't see anywhere on their web site that I can do.

  I think that Dell website is one of the poorest around for help, a big business.

  I looked on the internet and there are a lot of people complain about the appalling service the customer at Dell.

  Hi bigdavesim,

  I apologize for the inconvenience caused. Inspiron one 19 Touch is unfortunately not supported by Dell for windows 8 and OS is not officially tested on that device. So you may not be able to find the drivers on the official website of Dell.

• Nightmare of Customer Service - the billing department - someone please help?

  I've been a customer of creative cloud for years. I recently acquired a new credit card and cancelled the card that was used for my automatic monthly payments to Adobe. I logged into my Adobe account and updated my payment information. When my date of payment, the payment does not pass. I said, 'maybe I made a mistake and typed a wrong number", so I logged in to my Adobe account and updated the information of payment again. This did not help. My horrible experience with customer service began this day - April 20, 2015. The nightmare continued for more than a month and I spent COUNTLESS hours on the phone and chat with customer support. I contacted my Bank, USAA, double - twice they told them me the only reason why to come through Adobe charges denied is that the address that adobe has for me the file (my old address) does not match the address associated with my new credit card (my new address). I have to update address with my new payment information, but apparently do not have access to update the address what adobe has for my account.

  I was told that my address has been updated countless times, but the automatic payments continue to be denied to my Bank and my Bank reports the same problem - the address sent by Adobe at the request of the accusation is incorrect and does not correspond to my current address.

  When Adobe Support sends the generated mails automatically titled "Adobe case Update" and providing a link to a "Customer Support Portal", my OLD ADDRESS is obviously at the top with my name. My OLD ADDRESS, even though I was assured and reassured many times my address has been updated in the system. The only thing I can think is that address only is not updated on all platforms, especially in the Department of billing and payments.

  I'm just trying to pay my monthly bill of the Adobe Creative Cloud. How can something as simple as to update my address on my account have taken more than 8 hours of my time over the last 5 weeks?

  Someone please help!

  
  

  Thank you, Maggie
  

  Hi Maggie-

  I sent you a private message. Please check up on this post, if you read email (link: Customer Service nightmare - Department billing - someone please help?), by clicking on the icon of your photo at the top of the screen and check your Inbox.

  Kind regards

  Guinot

• (Redirected) Quite upset with dell customer service

  So I bought a dell inspiron 7720 last February and I must say that I was very happy with the product while he was working. Not 4 months after my purchase, my laptop broke due to a faulty motherboard or something and after nearly 2 weeks on the phone with dell, I finally got one it shipped to get fixed and only he got back and the operating state after a month to a month and a half. I quite understand in the first place, knowing that these things happen. Now about 6 months later I was playing a game, just the laptop, died on me out of nowhere. Now my laptop responds at all, can't activate it. I have no sign of life when I hit the power button. Also when I plug in my power cord light is blue, but as soon as I that plug into my laptop my charger led turns off again and I get nothing from it. After being tossed back around between people at dell, I am still nowhere because I told me that my warranty has expired (do not take into account the month and a half it took to get my laptop working again that would put me in my time of warranty) and I keep getting hung up when trying to contact customer support for people having expired guarantees. So I want to come is that I'm really angry that, in the space of 10 months, my laptop has broken twice (keeping in mind that I treat my laptop like a baby) and I had a horrible time trying to get help fixing it. It makes me feel that dell doesn't bother the many problems to which I have with their products (within a year) after they had my money. So now it seems that I have no other choice than spending more money on what is essentially a laptop pretty new.

  I write this to 1, event on the multitude of issues I had with my product dell and the customer support less useful that I received and 2, I was hopping someone could tell me what could be wrong with my laptop and how can I fix this (because I absolutely need fixed for the April 7).

  Again, here is my problems with the laptop: dell inspiron 7720

  -stop while playing a game (worked very well in advance)

  -l' laptop does not respond when I push the power button

  -the charger seems to be working fine, blue light turns on when I plug it but turns off as soon as I plug it into the laptop

  Thank you for future assistance, and I look forward to your response.

  DOM

  Best of this post in the Customer Care Forum, here:
     
  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
       
  Bev.

• (Redirected) Terrible Customer Service-Assistance is requested

  I ordered a TV last week and he received Monday.  The box was damaged.  I sent an email to Dell and I have yet to receive a response.  I was on a chat session where I had to wait 1 hour, automated message came this Department was closed.  I called Dell was put on hold for an hour, automated message came out counseling dept has been closed.  I opened an another chat session, expected and told me that I couldn't be helped I would need to call.

  Yesterday I called again expected waiting for 55 minutes to transfer the sick people who would be able to help me.  I specifically asked if there would be another downtime and I was told that because it was an internal transfer, it would be wait times do not at all.  I was also told the Rep, which I did not understand, he would wait on the line with me.  I agreed to be transferred and it put my call in queue to wait only 2 hours and no one answered.

  I ask a return phone call as soon as possible because I have will report to DELL for the better business bureau.  I understand that we are in the holiday season and I don't mind waiting, but I'm in the race and nobody seems to care. I have not ordered from Dell for quite awhile and now I remember why, terrible customer service. Very disappointed.

  Hi espinosafamily,

  I'm sorry you have problems. Please repost this in our customer of the help forum.

  http://en.community.Dell.com/support-forums/customercare/#pi40817=1

• (Redirected) The customer service is Horrible

  I have tried to get help for the last half hour and continued to spend on other departments or links to cats that nobody manages.

  Dell management - please fix your customer service team! I have read nothing but horrible comments about them.

  The woman basically just hung up on me when I said that your automated phone system does not recognize my service code. She said that she would ensure that someone knew to fix and transferred my call before let me answer.

  This kind of service would make me look different brand for the next purchase.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) What customer service?

  Dell has the absolute worst customer service I have ever received in my life. Firstly, it is entrusted to another country and then on top of that, the agents are super rude. It is the first and the last product I will ever buy from DELL. You all can kick rocks as far as I'm concerned.

  Hi Rain23,

  If you encounter a problem, you can post here on the forum to the customer in the United States.

  http://en.community.Dell.com/support-forums/customercare/

• DELL CUSTOMER SERVICE DECLINED TO SET VIDEO_TDR_FAILURE

  I called customer service to ask questions on potentially to replace my laptop (new) due to recurring BSOD due to errors such as 'video_tdr_error' and 'video_scheduler_internal_error '. I have tried all possible troubleshooting technical or fix suggested and they all failed. I called Dell customer support number, and after talking with several technicians from several ministries, subsequently has been rerouted to French software. After activation of the remote control of my laptop, Alphonse (my touch software support) ran some scans, discovered the problem (a problem related to ngdms64.sys) and then told me that she could not fix the problem, unless I bought a "warranty hardware and software" which would be the last three years and six months and would cost me $347,00. If anyone else has experienced this? I can't find any evidence of a software warranty option in the Dell website or their warranty policy. Why? What is going on?

  Read the post from RajithR on August 5, 2015, in this thread on the forum of Microsoft.

  You may need to reinstall the Intel graphics driver. You do not include the exact phone model or version of Windows, but you can find the video drivers by choosing your model right here and the version of Windows on the next screen.

• How do I deal with the 'there was an error downloading this update. Quit and try again later. "Helps online says wrong serial number, say its good customer service and I come here for help. CS5 installed today on the new PC.

  Today I installed CS5 on my new PC.  Everything is OK.  Run update help PS and received this message:

  CS5 Adobe Extension Manager 5.0 updated

  There was an error downloading this update. Quit and try again later.

  Adobe Illustrator CS5 15.0.2 updated

  There was an error downloading this update. Quit and try again later.

  Update of Photoshop to Photoshop CS5 12.0.4

  There was an error downloading this update. Quit and try again later.

  Photoshop Camera Raw 6.7 update

  There was an error downloading this update. Quit and try again later.

  My serial number Adobe customer service is good and I come here to help!

  Help.

  I am running CS5 on Windows 10.

  [When a staff member requests the information hover private hover over their name]

  [you can then click the Message option in the pop-up window to send a private email]

  [Accident removed long log... Please only send a log of crash to a technician, when asked]

  Cloud & Win10 https://helpx.adobe.com/creative-cloud/kb/Windows_10_compatibility_FAQ.html

  -In addition, only CURRENT products will be tested and updated for compatibility with Windows 10

  - so if you have an older program, update you to Windows 10 at YOUR risk of problems

  -You can get CS6 and previous programs to install and run, or you can not (some do, some don't)

  An idea that MAY work to install or run some programs in Windows 10 old... works for some, not for others

  -http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-1 0 - a.html

  - or run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions can help... said yet, but sometimes it is necessary for all Adobe programs (this is same as using an administrator account)

  Try to install your updates manually

  Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/

• (Redirected) Problems with Dell customer service

  I called Dell support 4 times today and each instance when the person could not answer my question, the appeal suddenly of 'let down '. At first, I thought it was a problem of transfer, but after 4 calls, I wonder what is happening. All the world is facing this problem?

  I used to be user of Dell, passed to another manufacturer because of the inefficiency of the Dell support and I have 5 computers from them, still happy with them. The XPS one appeared attractive and I bought it I was wondering if the Dell technical support improved. Unfortunaly, I receive useless answers, or calls are down :-)

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Terrible customer service

  Can I ask what the point provide addresses of e-mail of support order if no ONE responds to customer emails? My order for a Dell XPS 8900 is at a standstill "In Production". It's the delivery date is November 2, 2015 depending on the status of my order. I sent order support, ask questions about the delay and is not answered after a week! I need the PC for work and cannot wait indefinitely. If my order is not going to ship, I want to know why and I don't have to chase you for the information. It should be available to your customers if you can't deliver on time. It is not ridiculous and I'm furious.

  Hi vbcbnt,

  Please repost this in the customer forum help.

  http://en.community.Dell.com/support-forums/customercare/#pi40817=1

• Someone from management can help me! Feel disappointed to Dell customer service.

  I hope that someone from management can help me. Support guys just simply useless. I spend more than 4 hours on the phone one day.

  I live in Toronto, in the Canada. I would like to buy Server United States and sheep in San Jose, California. It is indeed expensive equipment - more than 6000 USD. With Dell's online system, I can't put my Canadian billing address. I asked the support of aid. But they put the two even - answer or address same as billing or billing address shipping address delivery to the France. Or move to another department or hang up the phone. After seven days of travel front and rear, they canceled the order, saying that we have not received the payment.

  I would not be qualified someone help me? I had the feeling that Dell does not take money from me without explaining the reason.

  I called Dell Canada. Dell Canada they would not discuss the issue, saying that they do not sheep servers in the USA and are unwilling to discuss further. If I understand correctly they reside in India and were afraid to discuss the situation.

  Unfortunately I promised my client to have Dell server as a host for our project, otherwise I already bought HP Server.

  Help, please!