(Redirected) Dell XPS 15 9550 - battery problems

Have been a customer for a long time of the Dell laptops.  Bought various laptops such as Vostro 1720, XPS Duo 12 etc.

I bought the XPS 15 9550 on 27 June 2016 after costing a fortune.

Immediately noticed a problem with the battery life that is loading / unloading quickly.

The first time, got battery in full in a few minutes.  After recharging, at the beginning he said battery life is 4 hours. But the battery discharged within just two or three hours of time.

Since then, battery charges to the full in about 30 minutes and ends in less than 2 hours.

Because my laptop is still under warranty, I raised a ticket of support immediately on June 29, 2016.  Unfortunately until now, I didn't reply to Dell.

Please can you help solve this battery issue.

Hi roadsidetree,

Please repost this to our customer support Forum.

http://en.community.Dell.com/support-forums/customercare/

Tags: Dell Products

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