(Redirected) I ordered does not care a 2.7 GHz and installed a 1.7 GHZ-Dell

After years of shopping and to recommend the Dell brand, I came across a problem of factory and Dell hell simply.  I ordered a laptop that has been clearly described as having a clocked at 2.7 GHZ, and when I was not able to install a program last night, I went to the news system and realized it came with a 1.7 GHZ processor installed.

After 2 + hours on the phone and 20 minutes on a cat, their response is "it is not under warranty more because you bought 4 months ago.  This is clearly not a matter of "guaranteed"!  Their customer service is here to serve the customer, it is there to give you a pre-written response, one answer solves all problems.

Hi je1816,

Please repost this in the forum to support customer care.

http://en.community.Dell.com/support-forums/customercare/

Tags: Dell Products

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