(Redirected) Technical problem with the laptop warranty

I just bought a new Inspiron 15 700 series in January and in just 2 months it broke down 2 times. I am a student of the University & without my laptop I miss out on a lot of things. I bought dell because that my last laptop was perfect for 4 years & was held without any problem but this laptop is my worst purchase ever.

I even called customer service, they kept me waiting for 30 minutes, I do not unplug the phone, the person even took my number and then suddenly disconnected call & he never called back. There was no resolution of the issue, I even he asked the number for the Department and the complaint which it did not. The guy on the call was harsh, I told him that the charger is working & he said, how do you know? I was on a call with the Dell customer 1 hour service & there is no solution. I wasn't expecting this from Dell.

I am very disappointed by the Dell customer service, its quality is deteriorating. I don't have a laptop of these 3 days, I missed an important presentation because of this. A new laptop to fall twice in 2 months & Dell doesn't care. I would never buy a Dell laptop because of this experience, I would never have let someone in my family buy a Dell & I will post reviews of their service to the customer & product on amazon.

Extremely disappointed with Dell Service & product.

Better to post this thread in the Customer Care Forum here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

Bev.

Edited for content.

Tags: Dell Products

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