(Redirected) Two hard drive failures in a week and refuses to Dell in computer replacement - only months

I bought a 8900 XPS for Christmas - I work from home and learn online - computer engineering and not less than databases.

So I now have a $850 boat anchor on my hands.  Hard drive died a week ago - tech sent on the Dell site to replace.  Guy took 5 minutes, says that you'll be fine. Thing is dead in about 10 minutes, saying "Windows cannot complete the installation."   Rinse and repeat - second hard drive installed today - Guy took 5 minutes, said "You'll be fine."  Thing's dead after 5-10 minutes.  "Windows cannot complete the installation."

The first failure, supervisor of Dell in India (surprise, surprise), said that they would replace my computer - well I guess that Dell allows supervisors to lie about their teeth.   After FOUR HOURS on THE PHONE after the second failed drive with Dell (guess where people?) the person tech finally threw their hands - they couldn't understand what was going on.

I am now told to JUST PUT IT IN A BOX and send it to the address that I'm supposed to receive in an email.  They fix it AND SEND IT BACK to me.  This company and their tech support is an absolute joke.

I Will NEVER EVER EVER buy another Dell.  Period.

Best of this post in the Customer Care Forum, here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

Bev.

Tags: Dell Desktop

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