(Redirected) XPS 13 Ultrabook wake from sleep!
Hello!
I have a Dell XPS 13 ultrabook I love, apart from a major problem. I can't seem to wake from sleep using the keyboard or the mouse. I never had this experience with a laptop before. It is a pretty big problem, I use the XPS 13 has docked at the D3100 docking station and connected to an external monitor, keyboard, and mouse. I keep the laptop with the screen closed and just use the external Setup - as you usually would when it is docked. Everything is fine until the device goes to sleep. If the computer is still on, but just the external monitor is turned off because the power settings, and then moving the mouse/hit the keyboard to wake the rear monitor. However, if the computer is idle (NOT put in hibernation), it nothing happens when I move the mouse or repeatedly hit the keyboard. I need to get out the ultrabook the cubby that's in, open, hit the power button, then close and replace. He gets the computer turns on again, but is incredibly annoying. As a side effect of this, all my windows get resized and my icons moved the Office because the latop temporarily switches to the built-in screen (which is at a resolution lower than my external monitor) before returning to the external display. I had the Latitude laptop for years without any problems and was disappointed with this experience. I really hope that there is some sort of fix.
So far I have tried:
1. connect the receiver of keyboard/mouse wireless in all USB ports on the ultrabook itself and also the dock of the D3100. No difference is made.
2. try with a wired keyboard and wireless. No difference is made.
3 tent to shoot to the top of the mouse/keyboard power management settings in device management and ensure "Allow device to wake the computer" is checked. Not possible, "Power management" tab appears now available in Windows 10 in the device properties window.
Help, please!
As you have a laptop, better make this laptop in the computer Forum post here:
http://en.community.Dell.com/support-forums/laptop/default.aspx
Bev.
Tags: Dell Desktop
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