Reference Dell place 11 Pro shipping disappointment

I am writing this primarily to express my frustrations and I hope that someone at Dell will take notice because I think to complain to someone on the phone at Dell will fall on the deaf ears and will be a waste of time.  It seems that we, the consumers are at the mercy of Dell and for me, this is unacceptable.

A bit of history.  I ordered a Dell coming Pro 11 the day where he was available to order (11/8).  I had a few changes, I had to make to the order, remove their extended maintenance guarantee and remove the stylus and the keyboard - no change in reality have been made to the tablet itself.  This has been done on 11/11.  I never received a confirmation email from Dell telling me when should I expect my 'New' order, but I have received an order number of the person that I spoke, which was the only way I could follow the command.  The 'new' had a date of expected delivery of 12 to 18.  It seemed reasonable to me and I was happy to wait and excited.

In the meantime, I started to order accessories - screen protector and a 64 GB MicroSD in preparation for the arrival of my tablet.  18 I still had not received my being shipped order notifications and Dell sent an email about why, or when I would expect it.  I had received SEVERAL phone calls indicating that the order was in production and should be here 12/18.  I think that on the 18th or 19th I checked the Dell order support site to see that the issue had been delayed until 02/01/2014.  I was shocked... and spoke to the person who asked me the prescription being in production about why it had not been shipped.

The 2nd came and went, and still, only, I received a phone call from the rep of Dell indicating the order had been pushed back to 9, then on the 9th, declaring that it had been postponed until the 16th.  This morning I checked the Dell support site to be notified that the scheduled delivery date is 01 23, 2014.

I canceled the order this morning because I don't think I, or someone else should wait indefinitely for their order to arrive once his promised summer unnecessarily.  The "estimated delivery date" is a joke and does not reflect exactly any time in which the order could actually ship.

Looking on the Dell website, you can order a Tablet Dell place 11 Pro with the 16/01/2014 estimated shipping date all the way until 06/02/2014 depending on the type of Tablet that you choose.  I know I'm not the only one who had this problem and I hope that more people shut up someone at Dell reviews and change the way they do business.

I work in the COMPUTER industry and I am highly disappointed by Dell.  For now I'll only order Dell hardware for the company I work for. However, we will have to reassess these orders as well.

Thanks for listening/reading my rants, and I hope that others have had better luck I have.

Michele

Hi Michele Riley,

Please this post in the forum for more quick help customer care.

http://en.community.Dell.com/support-forums/customercare/

Tags: Dell Products

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