Reference Dell V310 W printer malfunction

My Dell V310 series printer prints 1 document "job" perfectly, regardless of the number of pages. But it will not print the next job. The document will be displayed in the queue with a status of "impression". When I try to delete the document, it reports "deletion", but the document remains in the print queue. If I restart the computer the document is no longer in the queue and if I select the document again it will print. But I cannot print another document, unless I restart the computer. Putting off the printer and has no effect. My computer is a Dell Studio XPS 9100 running Windows 7 and is connected to the printer via wireless LAN. I tried this on Dell laptop my wife also running Windows 7 with the same results. The printer reports that has the current drivers and firmware. I spent a lot of time today reload the printer and connect to the local network without success. The fact that it prints the first "work" perfectly and the printer sounds like its going to print the next job but 'hold' is above my pay grade to fix. Appreciate any help. WEarp

WEarp,

In the batch of December of Windows updates, Microsoft has installed Internet Explorer 11. IE11 caused printer problems.

Open Internet Explorer, click on help, then click about words of Internet Explorer. It should show the version here. If you IE11, then go to control panel, Windows Update, updates installed, look for Internet Explorer 11. Click Internet Explorer 11, uninstall.

Restart the computer when you are prompted. Then see if your printer works.

Rick

Tags: Dell Peripherals

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