Reference the Dell Photo all-in-One Printer 964 Installation

I have a Dell Dimension E310 and a Dell Photo all-in-One Printer 964.  I am running Windows XP.

My printer was working fine, but the scan did not work right.

I uninstalled Dell 964 printer to help to change / remove programs.

I tried to reinstall Dell 964 Printer by using the Drivers and Utilities CD: printer all-in-one Photo Dell 964 CD came with my computer.  I had this CD for 6 years and have used it to reinstall the printer before.

I put the CD in D drive.  Sometimes, it will open the installation box (sometimes it isn't) where I can choose to install to a personal computer or a computer on the network.  I click on personal computer and wait.  Nothing happens.  In the past this action begins the process of installing the printer.

Sometimes, I put the CD in D drive and nothing happens.  In this case, I opened my computer then right click on the D drive (which shows the Dell CD).  I click Open.  Sometimes, the installation box opens.  Sometimes it is not.

Sometimes, a box opens indicating that the computer has detected new hardware - Dell Photo all-in-One Printer 964.  Operating instructions say if ensure that the Dell installation CD is in drive D, and then click Next.  He moves to another window where it says that it is looking for the CD.  Just, it maintains the search but can't find it.

My CD of Installation is worn?  Is that why the computer can't find it?  Or something else going on?  Download the software of the printer from the Dell website?  Can I get a new CD Drivers and Utilities: Dell CD 964 Photo all-in-one printer?

I have a limited knowledge of the computer.

I appreciate any help anyone could offer.

Thank you.

Hi ColemanCreative,

Please follow the instructions mentioned in the link below to uninstall and reinstall the drivers for your Dell Printer 964. Make sure there is no document in the queue before you uninstall the drivers.

How do I uninstall the existing printer drivers: http://dell.to/18M5Oki

If the problem persists, follow the steps mentioned below:

Click the link for the Dell 964 printer drivers. Select operating system (OS) Vista. Once the operating system is selected as Vista, you will see an added option to run a cleaning/Patch Wizard to remove the old Dell printer software. Run the hotfix and restart the system. Make sure that the USB cable is not connected to the computer when uninstalling the printer drivers.

For installation of printer drivers Dell 964:http://dell.to/13u7fzp

When the system has restarted, check printing software has been removed and then install the drivers for the same link mentioned above. This time, select the operating system such as Windows XP, which is the operating system on your computer before you download and install the drivers.

Hope this solves the problem for you. Let us know if additional assistance is needed.

Thank you and best regards,
Babita S
#iworkforDell

For easy access to the drivers, manuals and updates, please visit our Support Site .

Tags: Dell Peripherals

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