Reinstall CS3 Web Standard after the hard disk crash. Serial number, but check the upgrade is a problem - from Mac to PC, so does not match my product calling (Studio MX Mac)

I'm reinstalling CS3 Web Standard after a hard disk crash. I have my serial number, but after entering, it does a check of upgrade, and at the time wherever I upgraded I also did a single switch from Mac to PC - so my product calling (Studio MX Mac) has a serial number starting with "WSM600"... ", while the upgrade check won't accept - Studio MX Mac is not yet available as an option. This happened once before and I had to work with a representative by phone (I had to click in a hidden part of one of the activation screens to get a number, if I remember correctly), but apparently Adobe that does more. And the page of "" the phone message directs you to doesn't seem to have an option for this problem either.

So, what is the replacement or her work around this problem now?

Hi lkauffman,

The serial number must be unlocked for activation.

Please contact customer support.

You can even join our chat support at

Kind regards


Tags: Adobe

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