Reinstall the network card, but there is an error code (31)?

Hi all! This is my first time asking in this forum so please guide me if I make mistakes.

I use a Dell Inspiron laptop n5110, and recently I had problems with my wireless internet connection. Most of the time at halfway then I am browsing or buffering videos, my internet would simply cut all of a sudden and it goes to show that its connected, but there is not internet access/no access to the network. Sometimes, it just goes to a network not identified without internet access.

To resolve this problem, I accessed my disabled device manager then activated my network card and the internet reconnected instantly. However, it was not a permanent solution and the same problem has occurred over and over again, sometimes in succession. I called the guy in charge of my internet and I doubt it's a problem on their side, so I thought it would probably be a problem with my network card.

I uninstalled my network card and reinstalled, but now I can not connect to internet at all. Nothing shows up on my list of connections available now. The only reason why I am able to ask this question is because I'm using my iphone usb hotspot.

I checked my network card and it shows "this device does not work properly because Windows cannot load the drivers required for this device. (Code 31) ». I hope someone can help me with this. Sorry for the long post as well, I just thought that some of you will want to know what happened before.

Hello

Welcome to the Microsoft community!

I really appreciate your efforts to solve the problem and provide us with the required information that will help us troubleshoot and fix your problem.

As the error code says, the question arises if the device driver is corrupted and Windows cannot update the drivers for the network card. I suggest you refer to the solution recommended for Code 31 has been provided in the following Knowledge Base article:

Error codes in the Device Manager in Windows

In addition, I would suggest trying the following methods and check if the problem persists.

Method 1:

According to the error code, I suggest you run the troubleshooter devices & hardware and check if it helps.

Open the hardware and devices Troubleshooter

If the problem persists, try the following method.

Method 2:

Uninstall and reinstall the network driver from the Dell support site.

Step 1:

(a) press the Windows key + R.

(b) type devmgmt.msc in the run window.

(c) expand the network adapters in the Device Manager list.

(d) right click on the concerned device driver and click Uninstall.

After you have uninstalled the driver, proceed to the next step.

Step 2:

Download and install the latest driver from the following link network.

Drivers Dell Inspiron 15R (N5110, Early 2011)

Note: Select the Windows 7 as the network and operating system under article of the category.

Check whether the problem is resolved.

Additional information:

Wireless and wired network problems

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

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