Remote Assistance error: "Easy connect, not available.

Original title: easy Remote Assistance connect will not work

I have 2 systems of windows 7 on a local network using Qwest PK5000 modem-router.  Both systems are connected via the home network and share files between them very well and there is only 1 active network.

If I run the MSRA command on the 64-bit computer and select easily connect using the option "help somebody", the system displays the security code for the other system to use or "invite".

On the 32-bit machine when I try either options it goes to the "easy connect, not available.  Network Diagnostics has found no problem, but if I try to access the Internet connectivity evaluation tool I can't in the tool.  It says at the bottom "IE6 is required" and nothing happens.   So I don't know if the PK5000 was the Peer Name Resolution Protocol on it or not.  Qwest or Actiontec will not respond to the request.  I guess it's OK if the 64, but the machine would not immediately come with the password to use on the other machine.  The command ipconfig/all look the same on both machines. Furthermore, both systems are (Inspiron 580) and DELL (XPS 420).

Please give me more advice on this problem.

Problem solved!

Downloaded "Teamviewer.exe www.teamviewer.com.  It is a product of superior quality on remote assistance and is free for non-commercial use and it works great both ways. And it allows control over the other system instead of simply consider.

Tags: Windows

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