Remote shadowing / Assistance when the user logged in...

Hello

Is there a way I can connect to a VDI machine that is already used by a user for purposes of troubleshooting and technical support?

Currently we use Remote Desktop Centeral in and manage these workstations, but once we introduce vWorkspace (VDI), we no longer have this feature and I want to avoid installing Desktop Agent Central on the VDI Machine...

I wonder if vWorkspace have workaround / plans to introduce a new feature for this issue?

Thank you

Hello

In the vWorkspace Management Console, right click on "Locations" and then click RDP connections

Check the box 'enable remote RDP administration control '.

Now navigate to the computer group. Right-click on the computer that you want to help, and then select

Remote control | Remote assistance

Not sure if they fixed it again where you can control the machine or if it is still seen only. Which was recorded as an enhancement request.

Thank you, Andrew.

Tags: Dell Tech

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