Removal of documents in the print queue - error message

I'm unable to remove a document from the print queue - the status of a document is "deleting - error - printing".  Subsequent print jobs do not print due to this error.  If I select 'cancel all documents' all other jobs are deleted, but it is still there.  I chose this & tried to cancel it, but I get a message "Error processing command" at the bottom.

Hello

· What is the number and model of the printer?

· Do you remember all the recent changes on the computer before the show?

You can check out the link below and try the suggested steps: how to cancel printing or to delete a print job that is stuck in the print queue in Windows XP: http://support.microsoft.com/kb/946737

Also try the steps listed in the link below: printer in Windows problems: http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

Tags: Windows

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