Removed the Trojan: Win32 / FakeRean, now unable to use any program on computer
Yesterday we started getting pop ups have a virus and we had to get Vista antivirus 2010. Microsoft Security Essentials allows you to remove the Trojan virus and now we are unable to open any programs, such as the Microsoft Office Suite and Internet Explorer. We have no idea how to fix this and was hoping someone might be able to help.
Hello
Just in case there are persistent pieces of malware here is the method of complete elimination.
.exe question difficulty in the next message.
Try Mode safe mode with networking - repeatedly, press F8 that you start.
The best two methods allow scanners to run and/or AV.exe out of the way or removing.
1.
CTRL SHIFT ESC - task manager OR right click on the taskbar - task manager
Process tab - complete the process on AV. EXE and continue with the uninstall Guide.
If necessary use start - computer or Windows Explorer to navigate to
C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
is installed.
Right-click on it and rename it to ZZMbam.COM (or something different than now) and
Double-click it, and then run it like this. You can rename it back later. Do the same with
other programs according to the needs. Use this method to others as needed - NOT assume all
a program deletes all or that it is no other malicious software.
---------------------------------------------------
2.
Another method is to use them:
Use Process Explorer to "Suspend" the process will not stop
Then use AutoRuns to delete the malicious program startup items.
Now use UnLocker to delete the files in the malware.
You may need to do a file at a time.
Process Explorer - free
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx
AutoRuns - free
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
UnLocker - free (do not install the adaware Ebay)
http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtml
AV.exe
==============================================
The AV.exe malware goes by many names:
XP Internet Security 2010, Antivirus 2010 Vista and Win 7 Antispyware 2010 are thugs
antivirus, scams for you force to pay for them while they have no advantage at all.
How to remove Vista Antivirus 2010 as well as the other varieties AV.exe.
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010
RENAME this as necessary to allow them to perform: (use a different name with the extension .COM instead of .exe)
It can be made repeatedly in Mode safe - F8 tap that you start, however, you should also
Run them in regular Windows when you can.
Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free
Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en
also install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with the other security
programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here or
Use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->
Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp
Try the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro
--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htm
Original version
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1
--------------------------------------------------------
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing system
files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228
Run checkdisk - schedule it to run at the next startup, then apply OK your way out then
turn it back on.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html
-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
Tags: Windows
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