Renamed user AD not able to connect

Hi guys

I have a problem with a user with access to vFoglight through LDAP authentication. The user was renamed to AD. (name changed)

After the name change, the user is not able to connect.

In the audit trail, the user is first OK authenticated, and then in the same second there is a connection FAILURE.

I tried to remove the user from the vFoglight, wait for a while and then try to connect again.

I checked on the AD domain controller, and the user is authenticated OK

What is a SQL question?

Any ideas?

Hi, Lars

I hope you get a solution to your problem, but someone else might have the same problem,.

I will be the top my solution to the problem that just had.

We are in a process to rename all connections of users I have AD...

And once a connection of users has been renamed to AD, the user could not log on.

With no errors in the journal errror FMS or on our advertising servers.

New users was created in correct Foglight, but when the user tried to log on, but still had a connection error.

I found a solution that works for us.

I found that when I turned on debugging on FMS, I got this error message in the error log:

Cannot insert duplicate in the "dbo.sec_user_alias" object key The duplicate key value is (Michael dry).

We run the Foglight database on a Microsoft SQL Server, so I looked in the sec_user_alias of the table,

and even that I had deleted the former user in Foglight, the login name and the username was still in this table:

userAlias username isdeleted

str_xxx Michael dry F

So I just update the table of user with this name:

UPDATE sec_user_alias

SET username = 'Michael dry - old'

WHERE useralias = "str_xxx."

and then I could connect with the new login user name,

but all the settings for this user and config disappeared...

And as I have not talked with Quest/Dell about this, I don't know if this is allowed to do.

and I don't take any responsibility that it will work in your configuration.

Best regards.

Michael

Update: I found this: Knowledge Article 85132 - 'LDAP user cannot connect after LDAP name changed"- https://support.quest.com/SolutionDetail.aspx?id=SOL85132

Post edited by: Michael dry

Tags: Dell Tech

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