Repair Windows scam - cannot control panel access control or workstation "Windows Explorer has encountered a problem and needs to close."

Original title: repair Windows scam - Can can't Access Control Panel or workstation

My system has been recently infected with "Windows" repair"virus. I managed to delete using Super Anti-Spyware, but all my desktop shortcuts are gone (hidden) so I downloaded "Unhide.exe" and get all my shortcuts. Most of them seems to be working as before, but there are a few, such as 'My Computer', ' Panel, "My Documents", or even "Windows Explorer", which I can't access.» When I try to open them, I get this popup box saying "Windows Explorer has encountered a problem and needs to close" how much he out me of my office of kicks.

Any suggestions?

Thank you!


The best way to solve this maybe just create a new user account, transfer your personal data to this account, and then delete the old account. Make sure that you perform the system restore after you did the new account and everything works fine. To purge the system restore, simply disable it then again. Be aware that the creation of a new user account is not the means to get rid of malware. But it is perhaps the best way to get rid of some of the after effects. However, I recommend you scan with Malwarebytes before running these instructions. After scanning you may not create the new account.

In addition, Jose is correct. Good number of new forms of malware prevent the start in safe mode. Trying to force booting in SafeMode with msconfig, you end up with a boot loop.

Tags: Windows

Similar Questions

  • Whenever I do a right-click in the windows Explorer, I get "Windows Explorer has encountered a problem and needs to close". Tried system restore, but I get cannot restore at this opoint. Nothing to restore

    Whenever I do a right-click in the windows Explorer, I get "Windows Explorer has encountered a problem and needs to close". Tried system restore, but I get cannot restore at this opoint. Nothing to restore. And that was only 1 week. And it's the first date, I remember that she had no problems

    I saw that error and even if it says access denied it will actually save your changes.  After you disable all move forward and apply then restart and see if it kept the changes.  If it's not then I hope that you are able to borrow a disc it would in time look for resettlement. Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • How can repair you windows explore-"Windows Explorer has encountered a problem and needs to close."

    As of late, when I open any photo or video files (those that I opened in the past) I get that dreaded "Windows Explorer has encountered a problem and needs to close... blah, blah, blah!

    I could not find any information on this error, except the one person that I know who maintains computers of the University of Missouri, said that he had this problem, and it was somehow related to the fact that he had too many thumbnails in the folder/drive.

    I didn't think that this is the case and think it is much more insidious than that.  Could use any help to solve this issue up to and including the repair of Windows Explorer (with the hope that I don't have to reloadt the operating system).

    Thanks in advance!

    Hello Richard,.

    In addition to the other valuable answers you have received, I would recommend the clean boot troubleshooting.

    The following describes this process:

    Let us know how it comes out.

    Best regards


  • When I click on a video file in Windows Explorer, I get the message "not found xvidcore.dll', shortly followed by the message" Windows explorer has encountered a problem and needs to close. "

    original title: xvidcore.dll not found.

    Nice day

    When I click on a video file in Windows Explorer, I get the message "not found xvidcore.dll', shortly followed by the message" Windows explorer has encountered a problem and needs to close. "  The screen becomes blue white.  I am operating Windows XP SP3.  Any advice much appreciated

    Thank you, Brian Newman

    No guarantee, but it might be interesting to try to download
    and install the XviD Codec:

    (FWIW... it's always a good idea to create a system)
    Restore point before installing software or updates)

    XviD Codec
    (name of the file to download: Xvid - 1.3.2 - 20110601.exe)

    Good luck...

  • In XP randomly receive error message "Windows Explorer has encountered a problem and needs to close"

    I get the error message "Windows Explorer has encountered a problem and needs to close".
    It occurs at any moment while I'll do something on my computer.
    The signature of the error is,
    App name: explorer.exe
    App version: 6.0.2900.5512
    The mod name: unknown
    Mod Version:
    Offset: 4ec683bd

    After the error message appears and I click 'send or do not send', everything on the screen refreshes, & I have to reset some programs.

    I am unable to do a system restore to solve the problem because I have no good restore point before this problem occurs. He began to occur initially in Jan 2011 & I can't go to a restore point of return in 2010.

    Can someone please?

    * original title - I get an error message "Windows Explorer has encountered a problem and needs to close". It's a little different from the others I found the message communautaires.*

    Hi Jaaz76

    Method 1:

    You can perform a security analysis and check if there are viruses or malware present. Check out the link below to run the scan and check if this helps-


    Method 2:

    Also I suggest you perform a SFC scan and check. To Perform a Scan SFC -

    a. click Start, click programs, on Accessoriesprincipally made, right click guestand then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click allow

    b. type the following command and press ENTER:


    c. a message indicating that "the system scan will start. Be patient, because the analysis may take some time

    d. If all files require a SFC replace will replace them. Hopefully though you should, after the analysis, see the following message "Windows resource protection not found any breach of integrity.

    e. once the scan is finished, close the command prompt window, restart the computer and check.

    Check the link below for further guidance on scan SFC - mentioned


    I hope this helps.

  • I have a Compaq laptop and keep getting Windows Explorer has encountered a problem and needs to close

    This occurs after the log on screen is displayed.  The display will lit in blue and will not display anything.  I can not even boot mode safe.  After I pressed on not to send to Microsoft, nothing happens.  I may have a virus.  Please notify.

    Check this box:


  • error message "Windows Explorer has encountered a problem and needs to close" on click with the right button in my computer

    I had this problem for awhile now.  After I receive and send the error report my computer is blocked and I have to finish by WTM. I tried to start in safe mode and it was ok there and when I restarted in normal mode it was ok for the rest of the day, but when I put the computer today the problem reappeared. Dr. Watson is also sometimes with an error message.

    I am running XP with MS and updates.

    Would appreciate some advice.


    When the Windows Explorer (not Internet Explorer) is wrong (especially when right click), begin to suspect third-party add-ons explore extension.

    Those who would be the Explorer extensions that do not belong to Microsoft.  This means that extensions that you have added.  Solution Explorer extensions are generally well and installation of certain applications will install extensions from Explorer solutions for you, give you a choice and sometimes they can be added without your knowledge when you install the new software.

    Solution Explorer extensions are sometimes added as a new right-click option, you see on folders and files (like the scan of this file, open that file, play this song...).

    If there is something in particular that you do during exploration that you know will be the cause of the problem, which will help focus on the problem and the help that you suddenly know, when you have found and corrected.  If you can get there when you want it, make an adjustment and then there is no message the next time you don't do anything, you do, you have found and corrected.

    First of all you need a way to see what modules explore you have installed now and a way to turn them off (not uninstall them) so you can understand that we are at the origin of the problem.  You can have a lot of extensions not installed Microsoft don't even know you about.

    Download ShellExView here to see what Explorer extensions you have loaded:


    ShellExView does not install anything on your computer, simply of runs and displays.

    After launching ShellExView, under Options, choose "Mark non-Microsoft Extensions" and extensions not Microsoft will be pink, clear, but on some systems which is a difficult color to see, so click on display, choose the columns and move the column Microsoft closer to the top, so you can see on your screen without having to scroll left and right.

    Click on the column header for Microsoft sort display (by clicking on the column of Microsoft) then all the non Microsoft extensions are on top and easy to see.

    Non-Microsoft extensions would be things you have added (non-Microsoft) and are what you should be suspect.

    You can also Google the name of a suspect add-on and see if there is any success on the mistakes of the DEP and what other people have done about it.
    You can Google something like:

    Explorer XP crashing (you must fill in the name of add your suspect on.)

    See what kind of search results hits you get and are looking for solutions or situations that sound like yours.

    I'm not a defender of trial and error, but I can't think of another way to do...

    Right click and disable the non Microsoft extensions one at a time (or maybe in groups of 3-5 at a time), keep a list, so you can enable them again later if you wish. The result of the change is immediate and no reboot is necessary.  Test your failure condition.  If the Explorer starts to behave, you will know that an extension of this group of 3-5 is the culprit in order to start to enable them one by one until the Explorer fails again.

    If you recognize all the extensions that have been added or recently downloaded, start with these first.

    Don't forget - disabling the extension does not uninstall the extension - it is just disabled so you can always turn it on again.  In this way, you can switch back and forth, enabled to be sure, you have the right extension under control.

    Disable them one at a time until your right click on do not generate an error, then restart and test again to make sure the changes 'stick '.  You have disabled the last extension would be suspicious.

    You can also just disable all non-Microsoft extensions, restart and allow them one at a time until you find the one that generates the condition.

    If you have a large number of extensions, you can disable them is small groups, 3-5 at a time instead of 1 at a time until your system starts to behave.  When it does not, you will know that the problem is one of the extensions of this small group and you can enable members of the Group at a time until the problem returns, then the problem is with the last extension that you enabled.

    The hope is that you will find an extension that caused the error, and then you can figure out what on this subject - either uninstall it or see if you can get an update of the author of the extension of their web page.

    I have not your problem, but I can when you toggle extensions, the extension is immediately disabled, so disable an extension does not seem to require a restart, but if you think that you have found the problem, I reboot and repeat the test in any case to be sure the problem disappeared.

    If you post your non-Microsoft extensions list, maybe someone will recognize it as a potential problem.

    If you find the offending extension that's the problem, please let us know what it is that I can add to my list.

  • 'Windows Explorer has encountered a problem and needs to close' this error message on start up of the computer.

    Hello, I have tried to find others with a similar problem and so far have not found that everything about my specific situation. I found how ever that this problem was mainly caused by some type of problem with a variety of .dll files in the directory system32, and it seems that this problem has different effects depending on the cause of the problem .dll file.

    My problem is caused by the file user32.dll (or so it seems). When I click on the blue link in the error it say "to see what data this error report contains, click here." gives me the following information.

    AppName: explorer.exe AppVer: Modname 6.0.2900.5512: user32.dll

    ModVer: 5.1.2600.5512 Offset: 00009de9.

    In addition, in this screen is a link to view technical information about the error report, but it is not allowing me to copy / paste the info, and there is a lot of it.

    I use windows XP service pack 2, I believe. I also tried to install the automatic updates, but that none were downloaded and installed solved the problem. This problem started to occur after I inserted my CD (which is very, very old) Guild Wars. Don't know if this will help. Also, it seems that the only thing that that is rampant in this error is my taskbar, I can simply move the message to the bottom of my screen and use all the other features on my computer with no problems at all, but its still a problem annoying.

    I hope that this information will be enough for you guys.

    Thank you


    Try to restore the System to an earlier stage when things worked very well. To do this clickStart > all programs > Accessories >System Tools > System Restore and select a restore point before the bad things happened!

    Or start the System File Checker to check the main system file:

    Run > sfc/scannow

    NASS -

  • Why Windows Explorer has encountered a problem and needs to close?

    I see far too often. I have not the slightest idea why. I have some assistance please? Nothing seems to happen when this happens with the exception of this box and I need to close it by clicking on the button does not send. I do not need to restart my PC or anything. I just go forward

    The only real details I can give this whole mess are that I usually just go back on my shelf and taken out of the screen saver when this happens... I think so.

    I wanted to say that I clean installed Windows XP a few months ago to help the support of Microsoft to solve a problem that I and many others have been with our Security Essentials. After that I did. I did tons of other stuff like obtaining drivers, then reinstall Office 2003 and my other CD or downloads, and then I got my Docs from my MAXTOR One Touch USB hard drive and added max RAM and had the system recognize that, with the help of people on this site. If someone could really know, the area offers to show me that contains the error report. I think that I've even bothered recently to post stupid codes he tells me when I click on this link. But nobody seemed to care to jump in and give me some help to solve this. Can someone please help me with this please?

    And I had to get my cell phone for Active Sync via bluetooth or a cable with my Outlook. And then it became my Kodak dual lens camera to upload photos with a cable using Easy Share. Blah... blah... blah.

    A few more details: after that I just got this error box, my phone never seem to connect through bluetooth for my PC to upload a photo. So I decided that part of Windows must be ventilated at the moment. So I decided that I needed to restart my PC. But he would not do. I clicked on start > shut down > Restart and it closed a few things a little slowly and almost needed me for click End Now on 2 things but they eventually ended up themselves. Then he stopped just closing. I waited and waited. Finally, after a few minutes (5?), I gave up waiting and forced a shutdown with the slider switch. Now he stopped and then I restarted. It started quite slowly and connected me slowly enough too once I entered my Windows password. He is finally responsible for my office and made running cCleaner, Driver Scanner from Uniblue and my FileHippo Update Checker. That everything was too long.

    Now, he would finally download my pic with bluetooth.

    So, could I still once beg you someone to jump in and help me solve this problem? Please?

    Hello, Jeff has Davis,

    I suggest to try the steps suggested by High_fly.   I have included links below on how to proceed.  Please let us know status.

    Microsoft Answers: Scan SFC

    Boot XP:

    Thank you

  • When I open one of my folders in my documents, I get a message from windows Explorer has encountered a problem and needs to close.

    I have a 'My videos' folder that recently crashes when I open it. Any ideas?

    Two things come to mind.
    One is a corrupted file system.  For that fix, run a chkdsk with the /F or/r option operation.  It is a part of the normal maintenance and should be done even when sometimes...

    "How to perform disk error in Windows XP check"
    <> >

    The other is a bad extension.  To fix this, download the freeware «ShellExView» software
    ShellExView: <> >
    When you run it, it will give the list all extensions of shell on your computer.  You can disable one of them by right-clicking on it and selecting "disable".  Try turning off the blocks and see if you have new access to your directory.  I would like to start with the non-Microsoft who have an extension in the column "extensions" that correspond to the files in this directory.


  • Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. ModVer: 5.1.3102.5512

    AppName: explorer.exe AppVer: ModName 6.0.2900.5512: gdiplus.dll

    ModVer: 5.1.3102.5512 Offset: 001575e5


    · When you receive this error message?

    · It is when you work with a program or a particular application?

    · Were there any changes made on the computer before the show?

    · Who is the service pack installed?

    I suggest that you try the methods and check if that helps:

    Method 1:

    Install windows update regularly. You can check the link below which holds information about the same: Windows Update:

    Method 2:

    Run the checker system files on the computer. Link, we can see: Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe):

    Note that: if he asks you the service pack CD, follow these steps from the link: you are prompted to insert a Windows XP SP2 CD when you try to run the tool on a Windows XP SP2 computer system File Checker: (valid for Service pack 3)

  • Photo folder "Windows explorer has encountered a problem and needs to restart" and I cannot access any of my photos.

    Windows Vista and, recently, I scanned a few photos and now my pictures folder won't open and gives me an error "Windows explorer has encountered a problem and needs to restart" and I can't access any of my photos.

    Hi LuiMTX,

    This problem is only limited to the pictures folder?

    Method 1: Let flow the fixit available in the link below and then check

    Windows Photo and slideshow problems

    Method 2: If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected. Auditor of file system (CFS) scan to fix all of the corrupted system files. To do this, follow the steps mentioned in the link below:

    How to use the File System Check
    ER tool to troubleshoot system missing or corrupt files on Windows Vista or Windows 7

  • Windows Messenger has stopped working. Window messenger has encountered a problem and needs to close

    Original title: windows Messenger does not work. get messages that he met a probllem and needs to close. Have uninstalled and reinstalled window live and still get the same message

    Messenger has worked before, just that started a week ago.  Again having uninstalled and reinstalled Window live and always get the message this window messenger has encountered a problem and needs to close.  Anyone has the answer to this.

    Windows Live Messenger:

    They will help you with your WLM questions when repost you your questions in the Forums above Windows Live Messenger.

    See you soon.

    Mick Murphy - Microsoft partner

  • Windows shell has encountered a problem and needs to close

    Windows xp

    Cannot open pdf files
    Cannot open links

    can you help me?

    Thank you very much for your quick response.

    I continued my research online and found out that it is a virus.  ran disk clean, downloaded current antivirus (apparently the virus disabled my antivirus), and everything seems to work fine now...

    Mystery solved.

  • Windows MovieMaker has encountered a problem and needs to close. We are sorry for the inconvience.

    Why does this message appear whenever I try to use this program?

    I hope this helps.

    S.Sengupta Media Center MVP

Maybe you are looking for