Similar Questions

• MacBook pro not finishing startup. I can sign in but after sign in screen grey rest

  MacBook pro not finishing startup. I can sign in but after sign in screen grey rest

  Have you tried a secure boot?

  OS X Yosemite: start in safe mode

• I have a 2015 macbook pro 15 inches. While the computer boots the logo apple with the grey wire sliding bar flashes once then end of load as usual. I was wondering if this is normal or not much. Everything seems to be fine.

  I have a 2015 macbook pro 15 inches. While the computer boots the logo apple with the grey wire sliding bar flashes once then end of load as usual. I was wondering if this is normal or not much. Everything seems to be fine. To explain in more depth. As the computer boots the apple logo flashes off the coast and then turn it back on and finishes loading. It doesn't seem to be any questions I want to just make sure because I just bought this mac.

  It is booting normal up -.

• El Capitan: macbook pro encryption self started after the update to iTunes on 11/12/16.  After restarting the computer open to grey screen asking if I wanted to use ICloud password or logon password updated.  I don't want / need for encryption I do?

  After update iTunes on 11/12/16 my computer restarted "grey screen" and required a password for encryption.  He encrypted then my MacBook Pro (10.11.2) in addition, the iTunes update has 'lost' My Playlists, and 90% of my purchases.  Apple Care level 2 could not find them!  They appear in my account, but not in my iTunes.

  1 can I fully encrypted computer?  Otherwise how can I UN-encrypt?

  2. How can I get my old, entirely organized iTunes back?

  Thank you

  File Vault encryption is a security feature. Olny you know if you want or need it. I don't use it.

  To remove the see of

  Use FileVault to encrypt the boot on your Mac - Apple Support disk

  You can re-download most of iTunes purchases by:

  Download after purchase from the App Store and iTunes Store iBookstore

  It appears that there is a problem. This happens a few times. If you have a backup yo can restore from the backup

• Sound is gone on my Macbook Pro. The icon is grey after trying to download a password security app Help!

  Sound is gone on my Macbook Pro. The sound icon went gray. This followed two downloads of password security applications and then deleted. The third I have kept and entered my password. If I go into the Time Machine to restore the system will delete the security of password I put in place after the last Time Machine backup?

  Thank you for your willingness to get out me of trouble!

  Hi Vincent,.

  I understand that you are no longer able to control the audio output on your Mac after installing a few different security applications. If you want to use Time Machine to back up or restore your Mac at one point before installing these applications, it is absolutely an option. However, keep in mind that this kind would remove, indeed, any changes made after the point of this backup, including installation and configuration of said software.

  Alternatively, you can consider having a look at the article in the link below for steps that can help to restore the functionality of audio output on your MacBook Pro.
  Troubleshooting for any audio speakers on Macs

  https://support.Apple.com/en-us/HT203186

  Sincerely.

• MacBook pro grey after sleep screen

  I have documented on this problem for some time now on the MacBook screen goes black or rather a visible backlight gray but black screen after being in standby mode. I tried the reset SMC and command + Option + P + R. I am owner of a mid 2014 13 "macbook pro retina.

  Hi Youngnn,

  Welcome to Apple Support communities. It is my understanding you are MacBook Pro shows a gray screen after being in mode 'sleep'. I want to help get this resolved with you.

  You did a great job with the steps taken so far. At this point, I recommend this test in safe mode. Start in safe mode prevents the opening and start-up items to open automatically. Safe mode also allows your Mac to conduct some controls. If the problem does not occur in safe mode, it is possible to a startup item or logon are the cause. Please follow the steps below to start in safe mode:

  1. Start or restart your Mac.
  2. As soon as you hear the startup tone, hold down the SHIFT key.
  3. Release the SHIFT key when you see the logo Apple appears on the screen.

  After the Apple logo appears, this may take longer than usual to reach the login screen or your office. This is because your Mac performs a check of directory of your drive to boot in safe mode.

  To leave safe mode, restart your computer without pressing any keys during startup.

  Try safe mode if your Mac does not end commissioning

  If the problem persists in safe mode try this test to another user. This will help determine whether specific user files, settings and apps cause this problem. Please use the link below to test in an another user account and additional steps:

  How to test a question in another account on your Mac.

  Have a wonderful day!

• Early 2011 MacBook Pro GPUS

  Afternoon of God,

  I ran into a problem with my Early 2011 MacBook Pro. While I was working on my mission, my Mac stops completely. I try to restart it again, the screen is grey with red lines on the screen. As he invites you to the Apple logo it load half-way before it stops.

  I rebooted several times and get the same result.

  Can you help me with this problem.

  

  See if this program to repair Apple Extenstion applies:

  http://www.Apple.com/support/MacBookPro-videoissues/

  If you think that it applies, print this page and take it with you in an Apple Store. Some employees are not always aware of this program.

• MacBook Pro 2015 turns on but the screen remains black...

  Hello

  Today, I tried to turn on my MacBook Pro, but my screen stays black. When I press the caps lock button, it turns green which I guess means he lit. I've also heard the startup chime it generally makes when you turn on. I already tried to turn it on and off several times and reset the SMC and the LANDAU... The screen is always black.

  Could someone help me please?

  Also a few minutes ago the fan has started to make noise in the macbook...

  But the screen remains black.

  Thank you

  Shaynidw

  Hi shaynidw,

  From your description, it seems that your MacBook Pro is powered, as soon as you hear the startup chime and see the light on the keyboard.  Thus, it seems that the problem may be with your screen or the video card.

  On the screens you see when you start your Mac

  Power on

  

  When you turn on your Mac, display is off (black) and you hear a startup chime. Your Mac Initializes his BootROM and memory (RAM live). It then performs a power - on that self test (POST) and a test of BootROM. If you hear beeps or chimes at this stage, this indicates a possible hardware problem and start stops. If you add memory to your Mac, check that it is installed correctly.

  White screen

  

  After that only walking self-test is completed, your Mac sends a video signal to your connected screens. The screen may appear black or grey at this point in the boot sequence and backlight of the screen should light up. If you do not see the image appears on your screen after a few moments, try increasing the brightness of your screen. If you use an external monitor, make sure it is properly connected and turned on.

  shaynidw, if set up the brightness of your screen does not help, you have an external display (computer screen or TV) that you can attach to your MacBook Pro to test?

  In addition, you can try to start your computer in safe mode to see if you get different results.

  Try safe mode if your Mac does not end commissioning

  If the problem persists, you may need to take your computer to an Apple Store or service provider authorized Apple , so they can inspect the video card and cables to isolate the problem.

  Take care.

• MacBook Pro OS 10.8.5 multi-user login loop.

  Suddenly my Macbook Pro mid-2010 Mountain Lion 10.8.5 running would not allow any user to connect.  The system starts successfully at the connection of the login screen.  I have 2 users on the window, a user with the administrator and standard user rights.  When I enter the password for each user with that it seems to work the colorful spinning ball and then the grey train like thing. Then it goes to a white/gray screen and then returns to the screen connection again.  I researched and found a lot of Info for a similar problem (the problem only affected only one user on Mac), but nothing for 10.8.5.  I started using the safe, but the problem remains the same.  I ran disk utility on recovery without any problem drive.  Started in single-user and run fsck - fy until he says ok.  Removed caches in / library and/System/Library, but nothing has worked.   Any other suggestions?

  Restart your computer, hold down the option/alt - P - R keys command before the gray screen appears. Continue until you hear the startup chime for the second time.

  Reset the NVRAM EXTRA memory

  Try a SMC reset. Article covers when necessary, but this will not affect anything.

  Reset the SMC

• MacBook Pro with the letter N in white on my screen!

  Hello

  I have a strange problem and that there is persistent character display on the screen of my MacBook Pro.  It is located on the left side about 1/5th of the edge left and about 1/3 down.  It is white with grey background.  Anyone know what it is?  I've seen it before and it disappeared on the last update, but came back 2 days ago.

  Can you provide a picture and a screenshot?

  Screenshot for us a see if it's software or hardware, photo, so we can see what it looks like.

  Instructions on how to take a screenshot.

• How to replace the logic board MacBook Pro mid-2010

  I have a MacBook Pro 13-inch mid-2010. About once a week, monitors (one who is part of the laptop) and an external will turn grey and freeze. When I turned off the computer, it brings back me to the login screen (I'm under 10.11.5), but I can't move the pointer (whether with my Apple Wireless Mouse or trackpad) to select the icon for my login. After a few reboots, the computer takes care of the password reset function. And there, I can reuse the mouse, select Restart the machine, and I'm back on my way.

  The genius of Apple and I suspect that the problem is with the logic board. Unfortunately, Apple has more parts for MacBook Pro mid-2010. I contacted a few service centers certified Apple the kind told me; None of them can help either.

  Any suggestions for how I have a fix for this problem? Thank you!

  You could contact a specialist to see what their requirement is to send you the

  computer while for a diagnosis appropriate; a specialist is the one who can do all the

  works internally and could actually fix the edge logic that the Mac came with.

  I know some who do this; they charge more than a parts Exchange hosting.

  You can see what a company such as wegenermedia can do. Or see what the

  iFixit guide for Mac (for your specific model) said repair and watch to see who

  part numbers are involved in replacement of the like-kind in refurbished or tested

  OK, from sources such as powerbookmedic.com and other sources used parts.

  The logic board may not be a problem; might be some on the Board of directors or of one which

  attached to, such as the graphics processor. These older models are not

  so difficult for a specialist expert set. While the Mac is able to do so, is a good time

  for they provide labour expertise to swap upgrade replacement parts.

  They can test the feature set and should provide a guarantee for employment.

  Some of these companies repairs also restored the supply of older computers they fixed.

  Good luck & happy computing!

• MacBook Pro 15 mid 2014 video retina

  Hello I have a macbook pro 15 mid 2014 model I was way to work on a project all of a sudden my screen started to get grey clear to the point that I couldn't see anything, I end up turning off the system. I turned on it soon as apple logo lights up it is middle of the line of the screen, then screen has lines everywhere and it crashes at the charge of the osx. I also connected to the external monitor screen very blurry problem.

  Is there a recall on this model?

  

  I'm not aware of the recall ant on a MBP of 2014.  From the symptoms you describe, there is a problem with the MBP GPU.  Try a reset of the NVRAM:

  https://support.Apple.com/en-us/HT204063

  If no success, make an appointment at an Apple store genius bar for a free evaluation.

  Ciao.,.

• Death of a MacBook Pro... diagnosis?

  End 2011 15 "MacBook Pro running 10.11.3 (perhaps 10.11.4,, but I don't think). It has been upgraded after that I bought 16 GB of RAM from OWC.

  Worked perfectly for almost 5 years... until last night.

  Now what happens, it is what get the normal market log on screen, select a user and log.

  Progress bar under progresses user for some time (not sure it ends), then grey screen for a bit, then off, then on again and REPEAT.

  It doesn't seem to be the hard drive because when I boot from a recent backup to an external drive: SAME BEHAVIOR.

  Any ideas what this could be and what it might cost to fix?

  How much could an Apple store or a certified Apple repair shop costs to estimate the repair?

  Funny thing is that I recently wondered if it would be useful to spend money on this old laptop by replacing the 750 GB HD with an SSD (and put in a new battery)!

  Can you use Cmd + R during startup to enter the machine?

• My MacBook Pro does not start all of a sudden upward

  Hello

  I turned my MacBook Pro yesterday and when I went to start it up again today, I pushed the powerbutton comes the startup sound and clear grey screen with an Apple comes up with a progressbar under. about a cm from the bar gets full and then a code appears on the screen for a few seconds, then the computer tries again to restart and it circulates in a loop. I took a photo of the code that is displayed for a few seconds and attached to it.

  What should do?

  I have timemachine copies the MacBook on my TimeCapsule, but I have no idea how to use when the computer refuses to start.

  Try:

  Try these in order to test your system after each see if it is back to normal:

  1. a. reset the PRAM and NVRAM on your Mac.

  b. Macs with Intel processors: reset of the controller (SMC) system management

  2. restart the computer in Safe Mode, and then restart again, normally. If this does not help, then:

  HD recovery start: restart the computer after the ring, press on and hold the

  COMMAND and R keys until it appears the Utilities menu screen. You can also restart the

  computer and after the ringing, press and hold down the OPTION key until the Boot Manager

  the screen appears. Select the Recovery HD and click on the arrow pointing down.

  3 fix the hard disk and permissions: at startup, select drive in the Utilities menu utility. Repair hard disk and permissions as follows.

  When the recovery menu appears, select disk utility. After that the charges of THE select your entry from hard drive (mfgr. ID and car size) in the list on the left.  In the status area, you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is faulty or has failed. (State SMART is not reported on external drives Firewire or USB). If the drive is "verified", then select your OS X volume in the list on the left (subentries under the entry for the road), click the first aid tab, then click the repair disk button. If THE reports any errors that have been corrected, and then run repair disk again until no errors are reported. If no errors are reported, click repair permissions. Wait until the operation is complete, then exit FROM and return to the main menu. Select restart from the Apple menu.

  4 reinstall the 10.10.5 update: OS X Yosemite 10.10.5 Combo Update.

  5 reinstall OS X: Reboot of HD recovery Select reinstall OS X in the Utilities menu, then click on the continue button.

       Reinstall the 10.10.5 Update: OS X Yosemite 10.10.5 Combo update, if necessary.

  Note : You will need an active Internet connection. I suggest to use Ethernet if possible because it's three times faster than wireless.

• MacBook Pro crashed

  Hello everyone, I would appreciate the help!  I have a MacBook Pro, to 2009 and installed in El Capitan a few months ago.  Everything worked fine until I restarted the computer a few hours before.  He soon let, then a sign "do not enter" appeared, and then the Apple logo, and finally a page called 'recovery information.  This page offers a few options, for example, "fix the volume." or "reinstall OS X.  If possible, I would like to avoid losing all the information that I have / had on my computer.  (Unfortunately, I had not set up Time Machine). I have no idea what to do and I'm reluctant to try no matter what until I know not if there is a way I can recover my files, my e-mail (in the mailer), photos, music, etc.  I am able to connect to the internet via Wi - Fi, and that's what I'm doing right now.

  Can anyone help?  Thank you very much!

  Screen of Mac OS X - grey or prohibitory sign appears during startup

  Depending on the situation, you may not be able to recover your data if the hard drive is dead.

  Reinstall El Capitan without erasing the drive

  HD recovery start: restart the computer after the ring, press on and hold down the COMMAND and R until the menu screen appears.

  Repair the hard drive and permissions: at startup, select in the main menu disk utility. Repair hard disk and permissions as follows.

  When the recovery menu appears, select disk utility and press the continue button. Disk utility charges and select Macintosh HD entry indented from the list on the left.  Click first aid button in the toolbar. Wait until the operation is complete, then quit disk utility and return to the main menu.

  Reinstall OS X: Select reinstall OS X and click on the continue button.

  Note : You will need an active Internet connection. I suggest to use Ethernet if possible because it's three times faster than Wi - Fi and more reliable.