replaced the monitor number invalid svc code

Hello, I recently gave in my Dell UltraSharp U2913WM to repair his apparently broken screen matrix and I learned by the official authorized repair center that dell would repair her, instead, they embarquerions me a new. I got the monitor in a fortnight, but I was afraid that she had no packaging, it was dusty and had used air. I checked the service tag and expess svc code, none of them where valid.

If it was a scam? Replaced monitors are shipped without any brand and accessories package, or with a tags valid and codes the svc?

No, not a scam. They are correct, Dell does not repair the monitors.

Policy of Dell on monitor to nine = trade
* If the monitor Exchange is Setup inside the first 30 days of the date of the original invoice, the replacement will be New
* If the monitor Exchange is Setup outside the first 30 days of the date of the original invoice, the replacement will be refurbished
* Handed to nine monitors may have aesthetic problems which do not performance
* Handed to nine monitors do not come with all the cables are not in the original box
* Handed to nine monitors service tag may come from a different region, that's why you don't see it on your Dell regions website. The original purchased warranty period is related to your order number and customer of Dell

Tags: Dell Peripherals

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