Replacement laptops. Try to install Acrobat Pro XI on the new. Serial number was rejected. What should I do?
Replacement laptops. Try to install Acrobat Pro XI on the new. Serial number was rejected. What should I do?
Contact Adobe Customer Service. Only they can tell you if your s/n is really valid or not.
Tags: Acrobat
Similar Questions
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I'm reinstalling 11 items on the new hard drive on my machine. I got reg no product of the registry on the old drive but when try to install it says it's the wrong serial number. What I am doing wrong?
Hi Phill,
Please see the links below.
Hope this will help you.
Kind regards
Hervé Khare
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Difficult to re - install Acrobat Pro XI on the new computer after disabling it on the old.
I got XI of Acrobat Pro installed on a desktop running Windows 7. Everything was fine, until I got a new desktop computer, faster (still under Windows 7) so I disabled Acrobat on my old computer, downloaded and installed the same version (Pro XI) on my new computer with the same serial number, and now it does not work. I get a dialog box titled "serial number Upgrade. Under the title it says ' serial number you provided is valid, but calling it a product was not found on this computer.
Below that, it tells me to choose one of the following products in a drop-down menu, but Acrobat Pro XI is not one of the selections!
Antlersrob he asks serial number previous version of Acrobat that you upgraded. You can find your serial number registered under your account at http://www.adobe.com/. You will find more details in your serial number to find fast - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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Help me!!!
Hello
If you please, don't put any information and ten try please let me know if it works for you
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I try to install Acrobat Pro XI, but the installer says I already have a more functional version installed. What is installed on my PC is Acrobat XI Standard, which I don't consider to be a more functional version. What I actually need to uninstall the version Standard in order to be able to install the Pro version?
Ugh! I have PitStop Pro 12 installed in Acrobat Standard XI as a 3rd party plug-ins. Do you know by chance that will survive the uninstalling XI standard and installed in XI Pro?
If this isn't the case, then I have to turn off before the Standard uninstall, reinstall it after the installation of Pro and then re-enable it.
Even though I hate the answer you provided, thank you to answer and do it very quickly.
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I am trying to download acrobat pro dc creative use of clouds packer. It fails every time. It seems like PAC and do the package, but then when I try to install (acrobat pro dc) nothing happens. Installation starts but there no acrobat pro CD is installed.
Hi Pavle,
The installer for Acrobat is different from the rest Cloud Creative applications that is why when you create a package by using Creative Cloud Packager, there are two folders created:-
(1) build-->> all upward for all Applications of Cloud Creative except Acrobat.
(2) exceptions-->> Contains for Acrobat and the Muse.
You will need to install Acrobat first through the Exceptions folder. Select the option to install as a trial or a subscription.
Then install the creative rest of Cloud applications through generation file, it will install the applications and your copy of Acrobat license also.
I hope this helps!
Thank you
Tanvi
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I bought acrobat Pro DC a few months ago, but now I replaced my computer for a new. How to get back my acrobat Pro DC on the new computer?
Hi turbomail,.
I see that you have an active subscription Acrobat Pro. Please try to download and install from this page: https://cloud.acrobat.com/acrobat. Please see Acrobat DC subscription | Download and install for more information.
Let us know how it goes!
Best,
Sara
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I have Acrobat Pro subscription and just bought a new computer - how to activate Acrobat Pro again on the new PC?
Hi davadlaw,
You can install Acrobat on the new PC and use your Adobe ID to activate the software.
The purchased subscription is linked to your Adobe ID
Kind regards
Rave
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Hi, not long ago, I bought a computer and adobe ac pro 11, the computer broke down, I got a new and I don't know how to download acrobat pro 11 on the new computer. Help, please. Thank you.
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
- Captivate: 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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When I try to install, I get an error message "invalid serial number." I don't remember how much I'm allowed to install on computers and there may be an upgrade, I need?
Hello
Please see this link for more details: error of incorrect serial number
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When I try to install Adobe reader, I type my password, but it was rejected.
When I try to install Adobe reader, I type my password, but it was rejected. Why?
Entered the password of your system?
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Can someone tell me how to install Adobe Acrobat Pro 9 of the disc without previous version installed or old version license numbers?
Hi Nancy,.
According to the guidelines of your account, you have a copy of Acrobat 9 Pro upgrade.
We were unable to locate any earlier version recorded under this account.
In this case, the previous version serial number is not available, we follow a process called unlocking.
Please follow the steps to generate a challenge code: -.
Please share the code challenge here so that we can share the answer with you code.
Thank you
Tanvi
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Install Acrobat Pro DC on the second computer
I get a message ' download Acrobat Pro DC of the www.adobe.com/go/getacrobatdc URL and it does not work. "
Hi wardw16696300,
You can download Acrobat DC using one of the links below according to your subscription license:
Continuous: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Classic (perpetual): https://helpx.Adobe.com/Acrobat/KB/Acrobat-downloads.html
Subscription of the CC: https://creative.adobe.com/products/acrobat
Please come back if you have additional questions.
Kind regards
Rahul
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Acrobat Pro XI won't validate serial number Internet connection
Hello-
I recently bought a new version of Adobe Acrobat Pro XI. The software has been installed successfully. A dialog box appears indicating that I had 30 days to validate the serial number. I clicked on the button OK to post on the Internet (I have access to the Internet on this PC) and received a message that my computer was offline and that I had to try again online. I turned off my Windows Firewall and retried to validate with no luck. I have not yet installed the anti-virus software so that may not be blocking it. I have uninstalled/reinstalled Adobe and now I have 0 days to validate the serial number. Always receives the same message as before - I am offline. Please tell us how to solve this problem. I check that I can communicate with Adobe servers.
Check your hosts file.
help for that and other adobe.com sure common connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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I upgraded my Adobe Acrobat in 2009 to the Acrobat 9 Pro. I had to buy a new computer so when I installed Acrobat 9 Pro with my serial number, he now seeks a number of earlier version. It has been 6 years, so I don't even have the previous Acrobat program or it's serial number. How can I get my Acrobat 9 Pro activated with my current serial number so that I can begain to use the program.
You can try to contact Adobe and see if they can help. See if you can find a proof of purchase of the old version.
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