Replacement Palm TX has problems white screen even after hard reset

I hope someone can help me find a solution.

I've been a happy user of Palm OS since the early days of Palm III.  After a Palm III and V, had a Sony Clié which lasted a long time, but finally fact poop, went to a Z22 and broken screen, then almost but not quite a year ago (in warranty, so-called), bought a Palm TX.  Worked great for a while but ends with a unit I could not turn on or off because the switch was dead.  Worked around to keep the sync cord and power on by pressing the button and then cancelling.  Finally he sent for repair under warranty.  Return a unit back to me.

It worked well for almost a month, then it started (with no new software or usage patterns) to have white screen problems.  To resolve this problem, I tried a lot of things.  Soft reset, reset hard, leaving completely take its battery for weeks at a time.  Nothing works; It continues to go on me.  In addition, the sound is strange and garish when it beeps (for example accept zone after reset).  I bought the TX to the United States when I was home for a visit last July, but am currently living in the Netherlands.

I contacted Palm repair center in the United Kingdom which has replaced my original unit; They said would pass on the word of my troubles of Palm and Palm should contact me, otherwise for them by e-mail.  They do not have.  I don't find an e-mail address to explain all this to anyone with any power to help me.  I tried to use the Palm website to solve this problem, but neither the original serial number or the serial number of the replacement unit I have now shows as eligible for warranty repair.  I tried calling the support number us Palm (http://kb.palm.com/wps/portal/kb/common/article/47005_en.html#howservice), but I get "call is temporarily unavailable."  When I click 'here' when asked 'If you want to query the status of the warranty of your handheld, or prefer to repair through our Technical Support Department, click here' (https://www.euroservice.palm.com/repair_entry/NLD/EE) I find myself on a page that simply says: "Please enter the Url of the Source."  I hesitate to provide information of credit card for a problem, if it can not be covered by the warranty (which I think it should be, since I'm still in the initial period of 12 months), can I give up.

I am very frustrated trying to solve this problem.  I am disappointed with the support decreases for a PDA (which is not a phone) with Palm OS.  Since I am living (though not comfortably or well) without my calendar, address book, alarm, player, dbs, cookbook, checklist, etc., I am seriously considering to leave Palm OS.  My preference is to resolve this problem, and my idea nearly a year ago was to climb the Palm OS until it was completely gone (embedded in phones, anyway), but my problems have discouraged me to the point that I wonder if it is my end.

Does anyone have a suggestion?

Hello..  Not at all.   I suggest that because it was repaired in the United Kingdom, which indicates that it is a device of UK. Otherwise they would not be able to fix it it were an American feature.  Warrenties are the same, Yes, but on the marginal seas cannot be fixed across the country, they were designed for.  If it is a U.S. unit that UK should have refused to repair and referred you to US support.  Because it didn't happen I guess that's a device and if so you need to communicate with them. From the link that I sent you, on the left thumb to contact us, there are ways to communicate with them another email then. If it fails try another phone and I'm sure you can get this resolved.  If it is infact a device US contact our support pda to US @ 866-935-7256

Message edited by Damien on 06/30/2009 08:24

Tags: HP Tablets

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