Replacing the HARD drive in conditions of international interest?

I bought my laptop in Australia on Feb 12 and took home with me to Indonesia in June. It worked perfectly for me and even if I didn't have to worry about anything for many years to come.

Until there are 2 Sunday, when Windows popped up a message saying that it has detected a hard drive error.

It is still under warranty, and it is covered by the international warranty.

However while trying has sent in local service for hard drive replacement Center they told me that, although the new hard drive and the costs of the service is supported by them, the customer is likely to pay transport and customs costs, because they will have to claim the hard drive Toshiba Australia where I bought.

I think it's a load of krap, that the seller is supposed to assume all the costs associated with the repair / replacement of defective components under warranty still. I understand that I bought in another country, but nevertheless my warranty is INTERNATIONAL.

Now I would not * ing thereon if estimated costs quoted could ignore, but what they gave me was NEAR THE COST OF A NEW INTERNAL DRIVE HARD OF ABILITY EQUIVALENT that I can put on the market. In addition, it takes A FKING Waiting MONTHS for them to solve this problem on their own.

I was directed here on the Australia from Toshiba support site. I hope this is the right place for this post and while I couldn't be arsed to find out what this forum is all about before posting, I hope that I can some tips / resolution regarding my situation.

Hello

First of all, I would like to make some clarifications on this question on this forum:
> I was directed here on the Australia from Toshiba support site. I hope this is the right place for this post and while I couldn't be arsed to find out what this forum is all about before posting, I hope that I can some tips / resolution regarding my situation.

It is a user community. Members of the community are trying to help other members share their knowledge, solve problems and discuss technology.

Now regarding your HARD drive problem.
I found this STATEMENT OF LIMITED WARRANTY on the Australian Toshiba support page:
http://www.MyToshiba.com.au/file/Web/resource/PDF/warranty-statements/Notebook_AiO_Warranty_Statement.PDF

+ The International limited warranty offer +.
+ An offer expressly stipulated for the international limited warranty (ILW) may apply to your product (see product information on the Web from Toshiba site or product brochure). +
+ Supply of the defect of the international limited warranty coverage may differ from that provided by this warranty applies only when warranty service is required outside the Australia, New Zealand or PNG: +.
Mail + free pick-up and return service does not apply to all services outside the Australia and the New Zealand. +
Response, coverage and availability of services +-warranty times can vary from one country to another. +
+ - There may be extra charges and registration requirements in the country of service. +
+ A list of aspic International is available on the Web from Toshiba s website or by calling the Toshiba Support Center. +

In your case I would recommend you call the phone number that appears in the warranty booklet and to clarify this point with service agents.

Tags: Toshiba

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