Request remote assistance issues. Cannot connect, check network or group may have cancelled etc.

I have XP, Vista and 7, customers have.  Remote Assistance allows to work with both.  Now, it will work with either, but it does not work with one of the users with 7.  Help, I tried everything.  A few months ago I could access it, now I can't

Hello

1. don't you make changes on the computer before this problem?
2. What is the accurate and complete error that you receive when trying to use remote assistance?

In response to the questions above could help us help you better. However, you can have a look at the following article which deals with a similar question.
Remote assistance may not work if Internet Connection Firewall is enabled
http://support.Microsoft.com/kb/310608

Tags: Windows

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