RESET COMPLETE HP 8600 PRO PREMIUM

I spent 3 weeks trying to figure this on my own bc that my Bishop case lewis has no idea. Only to keep telling me I can't do that I can't do that he also told me today there is absolutely nothing else that can be done to help me. Then the tech level 3 Frances tells me that he doesn't know how to do this and it is positive Kael'thas 100% all staff knows not how to do a full complete hard mfg restore the original. I have such a hard time believing that. I said ' really? draw it knows how to do this? "It is a hp product.  who can I get this info later? what I'm trying to accomplish is to be able to use the rest of my Set - up cartridges that I have. I have 4 full nine sets of xl and 2 blk xl. I have been using their right along, as we're exhausted, I remove the old cartridge from Set up and replace it with a new cartridge of set-up. Now what is interesting, is that I took the old game set in a new blk xl, I thought I can't use cartridges of set-up. OK I take the new set in the old game that is not the original game it is without doubt the 3rd.  It ends and the system gives me no errors except that it is empty and of course I can't use it. Take it out to put in the new. get the same error.  Ugh! so it goes... Never have I had a problem, until this last update. So, I want to be able to do is somehow get around the chips on the cartridges, is it possible? or do a complete reset of quenching hard on the printer, is possible? Ive tried to do a partial/full reset which does not work in which the issue of the cartridge some how it I still with little memory. I tried what hp calls a full reset by turning off the unit, unplug the unit two at the back of the unit and the wall. wait 15 seconds and plug back in. not sure it means, but it is not the full reset (not even a partial reset).  So, if anyone has any ideas on how to do this correctly please let me know. I saw something now the # and 9 at the same time and disconnect, it's impossible to do with this machine, because it is a touch screen and you have no buttons to the touch. with a touch screen one touch you one that allows time. You can of course touch 2 at a time, but the system won't recognize 1 being affected both. If this option is unnecessary. Yes, there is the evidence to go out and buy ink, but I have so many perfectly good ink cartridges that are still good, under warranty until the end of this year. I hv been customer hp for nearly 35 years. But btwn this and another question, they push me to very quickly. Any help would greatly be appreciated. I really need to get this work. I have also contacted the hp executive offices and spoke with Janet because I find it ridiculous that tech and mgrs case cannot help with their own products. so I'm tender hand to someone who can help me - even an employee of hp who can possibly know what hey are talking bc everyone I have contact doesn't seem to know what they're talking about, I think it's very sad! I love the products hp but I find quality and customer service has just declined over the years.

Hi there are owners of HP Officejet Pro 8600 Plus.

To access the Help menu, there is no need to turn the printer off and on again.  To find the back/back arrow, press the right arrow on the right side of the touch screen.  This will show the arrow back/back (like an arrow to the left).  Must go back to the home menu, this back/back arrow is no longer visible.  Slkowly just press the place where the back/back arrow showed 4 times.  You should now be able to see the Help menu.

Attention, factory full reset seems to require a new set of cartridges of configuration of the printer to work again.  If this isn't the case, please let me know how to bypass the configuration screens.

Thank you

Tags: HP HP Printers

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