Restoring files to 13 items
New computer. Carbonite has restored all my files from files but I can not get in 13 items. Adobes does not care. Can someone point me in the right direction to get help with this?
OGG wrote:
New computer. Carbonite has restored all my files from files but I can not get in 13 items. Adobes does not care. Can someone point me in the right direction to get help with this?
It may be a good idea to ask here in this user forum user. Adobe does not officially support other versions than the last one (14 items) and usually points you to the faq list or the current forum for 'how to' questions.
From what you say, you have not used the recommended method to migrate to a new computer:
https://helpx.Adobe.com/Photoshop-elements/KB/backup-restore-move-catalog-Photoshop.html
Carbonite restore or any other copy of file system restore not your catalogs and links to the files in your image library.
If restoration of Carbonite also includes catalogue records (unlikely), you will still need to "reconnect" files.
Photoshop elements (PSE) knowledge base.
Be prepared to answer a few questions: who is your operating system and version, older versions of items. You want to restore the old catalogs or just import media files in an empty catalog?
Tags: Photoshop
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Walter, the time zone traveller
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With regard to:
Samhrutha G S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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Joel S
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