rings of iPhone except when the House goes directly to the virtual machine

My parents (latest OS) iPhone seems sound perfectly, EXCEPT when you get a call from their home number.  When home iphone, iphone phone calls don't ring and goes to voicemail.

Is there any setting that has selective phone number behaviors that could cause this.

It is not DoNotDIsturb (tested by calling 2 other phones and works very well)

It is not the silent switch (it is set correctly and 2 other phones rings)

Tested turnging disable bluetooth (incase there was something peeling to him) and he does not sound at the line of home ground.

Thoughts why?

Settings > phone > blocked.

See if they accidentally blocked their number at home.

Otherwise, they should contact their provider (both cellular and land) and report the problem. It is not beyond the realm of possibility that it is a call routing problem in one of the two networks.

Tags: iPhone

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