RoboHelp generate accident MS-HTML (long)

Hello

I use RoboHelp HTML 2002r2 Build 1150 on a box of Citrix Presentation Server 4 running on Windows 2003 SP1.
I have a project that is stored on a network (Netware 6) drive using the client 4.91 SP2.
My desktop is Windows 2000 SP4.

The first time that I try to generate the file CHM Server breaks down just before the "copy files" part of the build, and everyone on the box is thrown. After about 2 minutes, access is restored, although all sessions have been laid.
The system gives event 1003 event log, it is a fairly generic stop error and none of the solutions I've found for this event ID helped. Other event logs show services restart as if Explorer has expired and restarted.

Subsequent attempts to generate the file CHM OK work and are usually OK for the rest of the day. I do not know what re - defines the trigger of error but the next day the first generate crash usually. I tried to restart the server and workstation during the day and the generation of CHM has been fine... until the next day again. There is no current process of execution during the night which should affect the server, just a backup. I intend to move the backup off for a few days for to FEI, it affects it, but I can't do that until the weekend because it is a live server.

I've set up a test server has no problem, but it doesn't have the full range of applications and settings that the server has, it would take a week to put in place.

I noticed that each compilation let the temp folder! chm_temp_folder_ nn behind, that generate it is successful or not.

The server is locked so that certain users can run certain applications, however my user has read/write access to the Robohelp installation directory and the project directory on the Netware server.

I have re-installed the app from scratch (uninstall, manually remove the files bit left in the Robohelp file, deleted HKCU\Software\Blue Sky Software, then re - install and patch).

A few questions for those of you who have made up to now :-)
Robohelp known problems running on a Citrix server?
Known problems running the upholstery of a mapped Netware drive file?
Why temporary folders are left after a successful generation of CHM file?
Any ideas why build it first falls down?
What would you do to troubleshoot?


Thank you for taking the time to read this

Hi Offa and welcome to the forums. What I would say is not, repeat not, run HR of a network drive. You ask for trouble if you do what HR ech project has an underlying Access database that are known to have problems except when performed on a local drive. By all means the backup on a network drive. The only time that you have the source files on a network drive is where they are the controlled source.

Tags: Adobe

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