RoboHelp Server 8 shows Blank Page when you go to the search engine

Here's my problem.

I have 6 projects between 2 regions on our RoboHelp Server 8.  I have

never no problem posting to the server, our IT Department had no server, including configuration problem

installation of Tomcat.  We have changed the port so it would go on the http default, 80 port.  Everything worked fine until this morning.  When you go to the link that is used to run in the search engine (i.e. name http://server/robohelp/serveur: ports? project prj = name & area = areaname), rather than the redirect page we get normally, get us a blank white page that shows in the status bar.  Our COMPUTER service attempted to restart the server, has not fixed the problem, they tried to restart the services (Tomcat and the RoboEngine), has not fixed the problem.  I tried to connect to the server via the RoboHelp development interface and get a connection to the server has no error. connection error.gif I checked the Webhelp Pro editing interface, which is what we use and all settings are correct. publish error.gif When I try to refresh the area get the impossible to get the list of the area of the server.  We can access projects as if what we use Webhelp.  We would use regular Webhelp but us isn't good because then there is no reporting functions because it is not executed in the search engine.

When I'm well the Web administration Interface and you're trying to look at the section of the project that we get a server is refreshing to project data, try again later.  It's the same mistake that we received all day.  admin error.gif I'm now stuck and don't know what to do or try.  Between myself and my IT dept, we have tried everything we can think of.

Just another treat so it can be excluded.  I applied the patch to my copy of RoboHelp 8.0.2 patch.  And since I am the only developer at this time, is not the issue.

I have not tried to remove the shape of the server project, because

has. I can't see them in the projects pane, so I can't delete them and

b. I can not connect to the server of the re - publish.

A Counsellor in this matter would be greatly appreciated.

Thank you

Ian

Hi Ian,

Did you change the property of "re-indexing" in your robohelp_server.properties file that I suggested to you in the email that I sent you?

You must change the property of "re-indexing' to 'false' in the file robohelp_server.properties in the folder 'WEB - INF' in the RoboHelp Server installation folder, and then restart your server. I think that should solve your problem.

Concerning

Tulika.

Tags: Adobe

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