Roxio creator does not recognize cd or DVD

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  OS: Windows 7 64-bit
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  Thank you
  Lamin

  Post edited by: jammehkunda

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  Hello

  See if that helps you.

  There is a "Fix - it" Microsoft for your problem on this link

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  Hello mike salinas.

  1. you have any third-party burning software installed on your computer?

  2. have you checked if the external CD drive works on another computer?

  I suggest that you check if your internal CD-ROM drive is detected in the BIOS.

  Usually, you must press a key (for example, F2, F12, DEL, ESC) or a key combination whenever you turn on your computer, but before I get to the BIOS to start Windows. Check to see if there is the CD/DVD drive in the BIOS.

  You can see the article for more information about the BIOS:

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  Regarding the external CD/DVD drive, I suggest you see if it works on another computer.

  Thank you
  Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think.

• Laptop does not recognize blank CD/DVDs

  Hello

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  As you have already understood, you have a CD-ROM drive (read-only) and is unable to burn discs. You do not have the option to replace this drive with a DVD - RW drive that will burn the discs.