RV180W PPPoE does not connect

I am located in the United Kingdom that uses PPoA for ADSL broadband. I use a Modem ADSL2 of DrayTek Vigor120 to act as a bridge ADSL and PPoA to PPPoE converter. It passes the requirement of authentication ADSL (and subsequent single IP address) to the Cisco Small Business RV180W sitting behind the Draytek.

However, the RV180 (Firmware Version 1.0.0.30) may not be the PPPoE connection.

I tested the modem, adsl username and password by creating a PPPoE interface on my computer and that connect directly on the modem of Draytek. The computer receives the expected IP address and I can ping remote public IPs.

I entered the username and password in the profile of PPPoE,

Type of authentication: CHAP (confirmed by ISP, but I also tried all other options in case where).

Type of connection: stay tuned.

MTU size: 1400 (also tried by default, which worked OK on the interface of the computer).

MAC address Source: Use Default (I have used successfully to modem/router so a 'fixed' MAC address is not necessary).

The status display shows Information fair, WAN as "not yet connected.

The ISP sees no attempt authentication to their end.

Is their anyway I can get a text list of parameters of all recreational vehicles? I wonder if the name of the PPPoE profile or other information is passed through to the Draytek, as well as the user name and password - Draytek require that NO other communication gets transmitted to it during the authentication step. It's the only thing I can think of.

It there's not much feedback by default to debug otherwise (or is there something that I missed for debugging?).

Thanks for all the ideas!

Hi David, thank you for using our forum, my name is Johnnatan I left the community of support to small businesses. I will be more that happy to help with your configuration, I noticed that Don t you have the latest firmware, the latest version is the 1.0.1.9 you can download here , so I recommend you, update your firmware by following these steps. Also, I advise to create a backup of your configuration. http://www6.nohold.NET/CiscoSB/Loginr.aspx?login=1&PID=2&app=search&VW=1&articleid=1958

When the router has completed the process of updating, please perform a factory reset, then load your backup and verify if works now.

I hope you find this answer useful,

"* Please mark the issue as response or write it down so others can benefit from.

Greetings,

Johnnatan Rodriguez Miranda.

Support of Cisco network engineer.

Tags: Cisco Support

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