RV320 Firmware Update 1.1.1.06 aircraft crashed

Our internet connectivity was intermittent throughout the morning today so we decided to upgrade our Cisco RV320 1.02.03 to 1.1.1.06 firmware. We have downloaded the version of the software Cisco download on a USB key. Using the Configuration software and read the Guide to RV320, we followed the instructions on Page 64 of the user under Firmware Upgrade Guide: management system > Firmware Upgrade > Firmware Upgrade to USB and the file selected.

After clicking on the update of the Firmware, the red next to DIAG on the façade of the RV320 is stayed on for 20 minutes. The green light next to PWR remained flashing for 20 minutes together. The router never ceased to start and will no longer start up. We went off after 20 minutes and determined tension that was long enough for our company without internet.

Can someone tell me why this happened? I turned on the RV320 and the red light next to DIAG is always a solid red and the Green led will blink next PWR. Please advise me as to how I should get my money back or I can do to make it work again.

Hi Carrie, it does not seem a failure hardware, just corrupt firmware for reasons of transmission or unknown leader. You can follow below step to get it back.

1. power off

2 turn on with pressing the reset button, wait 10 seconds, until the turn of diag red LED and power LED flashing.

3. the value of lan pc 192.168.1.100

4. use the tftp client to the firmware of the device. Command of Windows for example: tftp-I 192.168.1.1 put RV32X_v1.1.1.06_20131206 - code.bin. Or using another client tftp as "http://tftpd32.jounin.net/.

5. after finished tftp, the device will restart itself.

6. after starting, driving power is turned on, diag led is off.

Tags: Cisco Support

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