S10 - 3T cracked screen apparently caused by heat

People I just got my new IdeaPad Thursday, March 17 during installation the software TrueCrypt, which takes days to encrypt the hard drive, I left it is plugged in and running on my desktop all night. To my dismay, on Sunday, three cracks were on the LCD screen. I called today and created the WN325578 incident. I must say after an hour of running around, it's the worst customer service I've ever had. Tonight doing some work, given that the cracks were small enough not to be a major disruption, I was doing some messengering. In doing so, my battery has dropped below 20% so I plugged in and put it in tablet mode. While sitting on the table beside me, I watched the a triple size crack. I then noticed that the heat vent was lower where the cracks appeared. I agree with the technology that was on the phone with me, I've never seen a LCD crack no reason (and I've been in the industry for 23 years computer security, feel free to Google me.) It is a heat related issue, and I don't see why I should pay for the repair or replacement, as I used it within expected parameters. Could someone please this climb to the top of the chain of command for a quick resolution, and if all goes well (for you) prevent a reminder.

I finally received a call from the customer service, thank you for helpint take this to the top of the food chain.

Tags: Lenovo Notebooks

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